Key Account Manager

Savino Del Bene GmbH; Texas; On-site; USD 70,000 - 110,000; Full time

Job summary

Savino Del Bene GmbH is seeking a proactive Key Account Manager to retain and grow key accounts within the freight forwarding sector. You will understand customer supply chains, align with company resources, and drive long-term relationships.

Initially onsite for three months, then hybrid based on performance. You will negotiate rates, manage KPIs, conduct QBRs, and ensure CRM data quality while delivering continuous improvement and GP growth.

Qualifications

• High School Diploma required; Bachelor’s strongly desired.
• 3-5 years’ experience with a freight forwarder, import/export, ocean freight/air freight or a similar industry is strongly desired.
• Strong analytical mindset with proactive, solution-oriented problem solving.
• Proven ability to interpret operational data, manage KPIs, conduct root cause analysis and drive improvements.
• 2-5 years of inside sales experience preferred.
• Excellent verbal and written communication skills.
• Proficient with Outlook, Word and PowerPoint; PowerBI is a plus.

Responsibilities

• Identify and build strong relationships with key account stakeholders.
• Understand the customer’s organization and decision-making process.
• Directly manage the Key Account(s) in alignment with targets, providing continuous improvement solutions.
• Maintain CRM updates and ensure data accuracy.
• Negotiate rates with customers and maintain rate sheets and SOPs.
• Monitor monthly performance and take proactive corrective actions.
• Conduct regular QBRs focusing on priorities, execution, excellence, and future opportunities.
• Other assigned duties.

Skills

Analytical mindset

Interpersonal skills

Inside sales experience

Verbal and written communication

Problem solving

Office software proficiency

Education

High School Diploma

Bachelor's degree

Tools

PowerBI

Outlook

Word

PowerPoint

Job description

Savino Del Bene is a Global Freight Forwarding Company headquartered in Florence, Italy. With more than 285 offices and 4,500 employees globally, Savino Del Bene is one of the leading logistics companies that offers import, export, customs brokerage services, and warehousing third-party solutions servicing several Vertical Markets. The successful candidate will be required to work onsite for the first three months and then will will move to hybrid schedule as long as performance meets expectations.

Essential Job Functions:

In this role as Key Account Manager, your primary objective will be to retain and develop existing business by leveraging strong relationships with assigned accounts. You will be responsible for understanding the customer’s business and supply chain strategies and will ensure that all operational requirements are proactively identified and addressed with the appropriate company resources.

YOUR RESPONSIBILITIES

• Identify and build strong relationships with key account stakeholders.
• Ensure understanding of the customer’s organization and decision-making process.
• Directly manage the Key Account(s) in alignment with agreed-upon targets while providing continuous improvement solutions, with a focus on business retention, long-term relationships, and GP growth.
• Maintain compliance with the company’s sales management processes and systems and ensure correct and timely updates in the customer relationship system (CRM).
• Negotiate rates with customers in alignment with sales and product strategy and ensure rate sheets, quotes, and standard operating procedures (SOPs) are documented and maintained as needed.
• Monitor monthly performance and provide proactive corrective actions in case of deviations.
• Conduct regular and structured review sessions (QBRs) with the assigned account(s) focusing on a review of current customer priorities, operational execution, excellence, and process for continuous innovation and future opportunities.
• Other assigned duties

Qualifications Needed:

• High School Diploma required; Bachelors strongly desired
• 3-5 years’ experience with a freight forwarder, import/export, ocean freight/air freight or a similar industry is strongly desired
• Strong analytical mindset combined with a proactive, solution-orientated approach to problem solving
• Proven ability to interpret operational data, manager KPIs, conduct root cause analysis and drive measurable process improvements
• Interpersonal and analytical skills required
• 2-5 years of inside sales experience preferred
• Good interpersonal skills required
• Excellent verbal and written communication skills
• Results driven and continuous improvement mindset
• Proficient with Outlook Email, Word and PowerPoint, PowerBI is a plus