Key Account Manager

Software Placement Group, SPG; Seattle (WA); On-site; USD 100,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with company match

Career development

Job summary

Software Placement Group (SPG) is sourcing a Key Account Manager for a Seattle-based territory. The role focuses on driving adoption of a urine-based diagnostic test in physician offices and healthcare networks, requiring field-based engagement and significant travel.

You will manage territory operations, forecast demand, and collaborate with Sales, Marketing, and lab teams to optimize launches and customer interactions. A strong track record in healthcare sales and PHI handling is essential.

Qualifications

• Bachelor's degree required.
• 5–10 years selling into physician offices and healthcare networks.
• Proven sales achievements and ability to build trust with senior healthcare professionals.
• Strong written and verbal communication skills.
• Ability to deliver high-impact messages to customers and executives.
• Experience with CRM and MS Office tools; ability to analyze performance trends.
• PHI handling experience.

Responsibilities

• Manage day-to-day sales operations within a defined geography.
• Apply scientific concepts within the sales process.
• Interact with sales colleagues nationwide.
• Provide territory forecasts (monthly by physician).
• Interface with Sales, Marketing, CLIA lab scientists, operations and executives.
• Respond to customer/patient/provider/partner requests promptly.
• Drive process improvements for efficiency and customer experience.
• Partner with lab operations on launches and improvements.
• Travel at least 50% of the work week; 90% field time.
• Lift boxes and hand-deliver diagnostic kits as needed.
• Leverage marketing materials and regional trade shows to drive results.
• Maintain HIPAA/PHI training and ensure compliance.

Skills

Sales excellence

Relationship building

Communication (verbal/written)

Forecasting & analytics

Cross-functional collaboration

Problem solving

PHI handling

Diverse healthcare background

Education

Bachelor's degree

Tools

CRM systems

Excel

PowerPoint

Word

Job description

Location: Seattle, WA | Schedule: Full-time, field-based with significant travel

Overview

A biotechnology company commercializing a novel urine-based liquid biopsy diagnostic for prostate cancer is seeking a Key Account Manager. This CLIA-certified diagnostics company is building its commercial team to help physicians and healthcare facilities adopt a test designed to help patients avoid unnecessary prostate biopsies. This role is central to driving adoption of the diagnostic among physician offices and healthcare networks.

What you'll do

• Manage day-to-day sales operations within a defined geography
• Apply scientific concepts effectively within the sales process
• Interact regularly with sales colleagues across the country
• Provide accurate territory forecasts, including monthly numbers broken down by physician
• Interface with Sales, Marketing, CLIA lab scientists, operations, and executive teams
• Provide timely responses and solutions to incoming requests from customers, patients, providers, and partners
• Drive process improvements to enhance efficiency and customer experience
• Partner with lab operations on launches, conferences, and process improvements
• Handle Protected Health Information (PHI) in accordance with HIPAA requirements; complete HIPAA/PHI training upon hire
• Stay current on the company's diagnostic offerings and services
• Travel a minimum of 50% of the work week
• Allocate approximately 90% of working time in the field
• Manage territory Travel & Expense budget with accuracy and integrity
• Maintain accountability for administrative tasks, including CRM utilization and weekly reporting
• Lift boxes and hand-deliver diagnostic test kits to physician offices as needed
• Leverage company resources such as marketing materials, speaker programs, and regional trade shows to maximize business results
• Maintain integrity in all business interactions and comply with applicable laws, regulations, and company policies

Required qualifications

• Bachelor's degree required
• Minimum 5-10 years of experience selling into physician offices and healthcare networks
• Strong, documented history of sales achievements
• Ability to build trusted relationships with senior-level healthcare professionals
• Exceptional enthusiasm and strong written and verbal communication skills
• Proven ability to develop and deliver high-impact messages to customers and senior executives
• Experience interacting with all levels of an organization, including negotiation and influence with diverse stakeholders
• Experience/proficiency with CRM systems and Microsoft Excel, PowerPoint, and Word
• Able to travel up to 50% of the work week
• Able to lift boxes and hand-deliver diagnostic kits to physician offices
• Strong ability to analyze performance trends and operational metrics
• Proven root-cause analysis and problem-solving skills, with the ability to make quick, concise decisions
• Diverse background spanning clinical labs, marketing, and sales
• Experience handling PHI

Preferred qualifications

• Previous sales experience in Urology or Diagnostics strongly preferred

Compensation and benefits

• Competitive base salary and commission structure
• Extensive medical, dental, and vision coverage starting Day 1 for employees and their families
• 3% of base salary automatically contributed to employee 401(k) plans
• Career development through mentorship, training programs, and internal advancement opportunities
• Culture focused on empowerment, innovation, and collaboration

Why this role

This is an opportunity to drive commercial growth for a groundbreaking diagnostic test that helps physicians improve patient care, within a role offering competitive compensation, strong benefits, and career development support.