Key Account Manager

IMI Norgren; Rochester Hills (MI); Remote; USD 85,000 - 120,000; Full time

Job summary

IMI plc is seeking a customer-facing commercial professional to own key accounts, lead commercial activities, and collaborate with engineering, operations and quality teams. The role offers a path toward strategic account leadership with remote, home-office-based work and travel.

The ideal candidate has 3+ years in account management or related roles, strong communication, and a track record of independent issue resolution in automotive or OEM contexts.

Qualifications

• Bachelor’s degree in Engineering, Business or a related field.
• 3+ years of customer facing experience in Account Management, Program Management, Application Engineering, Commercial Engineering or similar roles.
• Experience working with Automotive or commercial vehicle OEM customers preferred.
• Demonstrated ability to manage customer relationships independently.
• Strong communication and cross functional collaboration skills.
• Demonstrated ability to independently drive customer issues from identification through resolution.

Responsibilities

• Take full ownership of assigned customer accounts and become the customer’s primary commercial contact.
• Build trusted customer relationships through regular customer engagement.
• Drive customer commitments to completion through effective cross functional coordination.
• Lead quotations, pricing discussions and commercial follow up.
• Identify growth opportunities and support account development plans.

Skills

Account Management

Program Management

Cross-functional collaboration

Communication

Education

Bachelor's degree in Engineering or Business

Job description

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. Weembrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, andTransport.

Our partnership approach breaks through problems and reduces complexity. We don’t invent in isolation – we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.

Role Overview

We are looking for a customer facing commercial professional who enjoys taking ownership, solving problems and building long term customer relationships.

This role is ideal for someone who has successfully managed customer relationships independently and is ready to take the next step into a Key Account Management Career.

You will own the accounts, lead commercial activities, works closely with engineering, operations and quality teams, and progressively develop into a strategic commercial leader.

Work Environment: Remote, home-office based. 50% travel required on an annual basis. A candidate based in the Greater Detroit area is preferred.

Key Responsibilities

• Take full ownership of assigned customer accounts and become the customer’s primary commercial contact.
• Build trusted customer relationships through regular customer engagement.
• Drive customer commitments to completion through effective cross functional coordination.
• Lead quotations, pricing discussions and commercial follow up
• Identify growth opportunities and support account development plans.

Critical Competencies for Success

1. Takes ownership and follows through
2. Demonstrates initiative, urgency and drive.
3. Enjoys building long term customer relationships
4. Is comfortable working across engineering, operations, supply chain and quality
5. Has the ambition to grow into a strategic Key Account Manager

Education and Experience:

1. Bachelor’s degree in Engineering, Business or a related field
2. 3+ years of customer facing experience in Account Management, Program Management, Application Engineering, Commercial Engineering or similar roles.
3. Experience working with Automotive or commercial vehicle OEM customers preferred.
4. Demonstrated ability to manage customer relationships independently
5. Strong communication and cross functional collaboration skills
6. Demonstrated ability to independently drive customer issues from identification through resolution.

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.

Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.