Key Account Manager

Datwyler Group; Pennsauken Township (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

Datwyler Group is seeking a Key Account Manager to enhance relationships with top customers, ensuring high satisfaction and profitability. The role involves strategic planning, customer relationship management, and collaboration with various departments to align services with market trends. This full-time position, based in Pennsauken, NJ, offers a comprehensive benefits program, emphasizing employee health, security, and work-life balance.

Benefits

Medical Benefits from day one

401(k) retirement program

Paid Time off for vacation and sick leave

Flexible Spending Accounts

Qualifications

• Experience in medical device or pharma packaging is preferred.
• Strong knowledge of customer base and market cycles.
• Excellent communication, teamwork, and project-management skills.

Responsibilities

• Proactively manage top customer accounts.
• Develop and execute Strategic Account Model for client portfolio.
• Achieve revenue and profit targets through effective account management.

Skills

Customer Relationship Management

Strategic Account Management

Negotiation

Communication

Education

Bachelor’s degree in relevant field

Job description

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In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...

Position Summary

The Key Account Manager is responsible to proactively manage the organization’s top customer accounts with the objective of maintaining and building effective relationships within all relevant departments.

Essential Funcrions

• Customer Relationship Management Being the primary point of contact for your customer, guarantee an outstanding and reliable service experience for high level customer satisfaction.
• Customer Portfolio Management Manage business and develop new business within the account portfolio utilizing Strategic Account Management and Market Strategy instruments, ensure a flawless collaboration and communications with all departments in the value chain. Negotiation of commercial agreements compliant with the segment’s targets.
• Budget Setting and Achievement Setting budget targets and secure the achievement of budget figures portfolio by monitoring of KPI’s and Forecast Management.
• Market Strategy Provide customer, market and competitor information, support the Head of Sales Diagnostics & Disposables in Strategy Planning and translate the strategy into market strategy by developing the Strategic Account Model (SAM-Plan) for your customer portfolio and execute it on focused action.
  
  

Your Responsibilities

• Responsible for generating revenue and margin at a level that is sufficient to drive growth and sustain profitability.
• Take personal responsibility for reaching and exceeding stated activity and performance goals for new business, expansion of existing business, revenue, gross profit, etc.
• Establish and maintain account plans and road map for each key account.
• Planning and delivering sales targets.
• Align product and services to customer needs and market trends.
• Develop and maintain effective customer relationships with all relevant departments (Purchasing, Marketing, Quality, Operations, R&D, etc.) establishing Datwyler Sealing Solutions as a strategic partner.
• Negotiate price and contracts.
• Ensure high level of customer satisfaction.
• Establish sales forecasts, budgets, and mid-range plans..
• Complies with established Quality Management System Policies and Procedures; verifies work for accuracy to ensure quality of output
  
  

Your Profile

Bachelor’s degree and relevant work experience in the medical device or pharma packaging; robust knowledge of customer base and market as well as the cycles applied in drug and device development. Thorough and up-to-date knowledge of marketing, sales and new business development processes is a plus. You love to solve problems, to perform research and to dive into new projects in order to exceed customer’s expectations. You provide good communication-, teamwork-, leadership- and project-management skills, strategic efficiency, proactivity, strong commitment and enthusiasm and you are willing to travel (70%) domestically within the US and occasionally overseas. You are a self-driven personality, motivated to achieve results.

Our Offer to you

Datwyler Sealing Solutions is committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure and maintain a work/life balance.

Stay Healthy

• Medical Benefits – eligible on 1st day of employment
• Dental & Vision Benefits
  
  

Feeling Secure

• 401(k) retirement program
• Company paid Term Life and Accidental Death & Dismemberment
• Option to purchase additional Life insurance
• Short / Long Term Disability
  
  

Work/Life Balance

• Paid Time off (vacation)
• Paid Time off (sick)
• Twelve (12) paid holiday
• Flexible Spending Accounts
  
  

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

www.datwyler.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Industrial Machinery Manufacturing

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