Key Account Manager

TBC Corporation

Las Vegas (NV)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

401(k) and Roth with company match

Employee assistance program

Discounted tire purchasing

Generous paid vacation and paid time

Company paid short term disability

Voluntary benefits customization

Job summary

TBC Corporation is seeking a Key Account Manager to lead sales development for all Channel product portfolios within their account base. You will prospect new customers and strengthen existing relationships to grow tire and non-tire sales while representing the TBC brands at industry and dealer events.

Responsibilities include building strategic relationships, managing budgets and forecasts, monitoring competition, and mentoring other account managers.

Qualifications

Five years B2B industry experience with broad product knowledge.
Experience managing senior-level strategic accounts.
Ability to build formal and informal customer support networks within TBC.
Proficiency in Microsoft Office and Salesforce.
Professional appearance and communication skills.
Valid driver’s license and MOTUS/CARDATA compliant vehicle.
Ability to work autonomously with limited supervision.
BS or equal preferred.
Bilingual Spanish/English is a plus.
Market-competitive compensation and company benefits.

Responsibilities

Establish relationships with key personnel within each account to determine offers and solutions meeting customer priorities.
Provide strategic capability to support customers with mid to long term solutions and manage existing accounts while growing opportunities.
Focus sales efforts by studying existing and potential dealer volumes.
Keep management informed with activity and territory reports (e.g., call reports, Salesforce territory analysis).
Meet or exceed Key Account Manager sales budgets and contribute to profitability of the group.
Manage the full financial performance of the account portfolio including forecasts and delivery channel mix.
Monitor competition by gathering market information on pricing, products, and schedules.
Recommend changes in products, service, and policy based on results and competitive developments.
Leverage CRM to manage customer interactions and improve experience.
Mentor other Key Account Managers and support team.

Skills

B2B sales

Senior level accounts management

Customer networks

Microsoft Office

Salesforce

Professional appearance & comunicação

Autonomy

Spanish bilingual (plus)

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Company Overview

For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida.

With $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

Integrity - We act honestly because nothing is more important than our reputation.
Teamwork - We are better together.
People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
Accountability - We own our actions and decisions; we do what we say we are going to do.
Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

Description

The Key Account Manager will be responsible for leading the development of sales for all TBC (Channel) products portfolios in their respective account portfolio. This includes both prospecting for new customers as well as reinforcing existing customer relationships to grow tire and non-tire sales and representing the brands of TBC at industry and dealer events.

Job Responsibilities

Establish relationships with key personnel within each account to determine how TBC can build offers and solutions that meet the customers priorities, business challenges, and current/ future needs.
Strategic capability to support customers with mid to long term solutions toward their evolving needs. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Focuses sales efforts by studying existing and potential volume of dealers.
Keeps management informed by submitting activity and results reports, such as call reports, territory analysis via salesforce.com.
Responsibility to meet or exceed Key Account Manager sales budgets; contributes to entire Group’s profitability by prudent management of accounts.
Responsible for the full financial performance of their account portfolio to include unit/ financial forecast, product mis, and delivery channel mix.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.

Additional Responsibilities

Understanding the ability to sell all that TBC has to offer across multiple delivery platforms and SCaaS solutions.
Leverages CRM platform to manage customer, sales, marketing, and customer service interactions as well as fully utilizing the platform to enhance the customer experience and improve customer’s ease of doing business with TBC.
Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Capable and willing to mentor and support other Key Account Managers within the Channel sales team.
Other duties as assigned.

Qualifications

Qualifying candidate is preferred to have five (5) years B2B industry experience with a wide product portfolio knowledge.
Previous experience managing senior level strategic accounts.
Ability to build formal and informal customer support networks within TBC.
Proficient in computer programs including Microsoft Office, Salesforce, etc.
Professional appearance and communication skills.
Valid driver’s license and MOTUS/CARDATA compliant vehicle.
Ability to work autonomously with limited supervision.
BS or equal preferred.
Bilingual language skills in Spanish / English are a plus.
Market competitive compensation.
401(k) and Roth with company match. Immediate 100% vesting.
Company paid short term disability and employer subsidized long term disability.
Discounted tire purchasing.
Employee assistance program.
Generous paid vacation and paid time off.
Customizable voluntary benefits.
and More!!!

Critical Competencies

The following competencies are mission critical for this role:

Strategic Mindset – seeing ahead to future possibilities and translating them into breakthrough strategies.
Action Oriented – taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Cultivates Innovation – creating new and better ways for the organization to be successful.
Collaborates – building partnerships and working collaboratively with others to meet shared objectives.
Customer Focus – building strong customer relationships and delivering customer‑centric solutions.
Develops Talent – developing people to meet both their career goals and the organization’s goals.
Ensures Accountability – holding self and others accountable to meet commitments.
Drives Engagement – creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Communicates Effectively – developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
Instills Trust – gaining the confidence and trust of others through honesty, integrity, and authenticity.
Change Management – effective sponsorship, change agent and influencing skills; adaptive, agile, flexible, open minded; proven ability to build cross‑functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.