Key Account Manager

Hunter Super Techs - TurnPoint; Kansas City (MO); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

401K with company match

Employee Assistance Program

Medical, Dental, Vision Plans

FSA/HSA

Ongoing training and development

Job summary

American Food & Vending seeks a Key Account Manager to own client relationships and drive growth across Tier 1–3 accounts. You’ll preserve revenue already won and expand through cross-sell, new sites, and headcount growth, while presenting executive-level reviews to leadership.

The role requires field visits, strong collaboration with facilities, HR, and finance teams, and ongoing management of growth plans with Tier classifications. Travel within the territory is expected.

Qualifications

• Bachelor's degree or equivalent experience.
• Three+ years managing a book of B2B accounts with retention and revenue growth.
• Experience in food service, facilities services, or related field preferred.
• Field-based role requiring client visits.
• Proven ability to present executive-level performance data.

Responsibilities

• Own retention on an assigned book of strategic Tier 1-3 accounts.
• Grow the book by cross-selling and adding new sites.
• Lead Executive Business Reviews and present growth roadmaps.
• Maintain accurate account and pipeline data in Salesforce.
• Travel within the assigned territory with some overnight stays.

Skills

Account management

B2B sales

Executive communications

Forecasting

Travel readiness

Education

Bachelor's degree or equivalent experience

Tools

Salesforce CRM

Job description

Pay: - Pay varies by locationLocation: Kansas City, MOSummaryThe Key Account Manager owns the client relationship and the growth plan for a book of Tier 1-3 refreshment accounts. The role is accountable for keeping the revenue AFV has already won and growing it through cross-sell, new sites and client headcount expansion. Success is measured on retention, book growth and the strength of the executive relationships behind both.ResponsibilitiesOwn retention on an assigned book of strategic Tier 1-3 accounts, including renewal, pricing conversations and contract compliance.Grow the book by selling additional service lines, capturing new client sites and following client headcount growth. Carry an annual growth target.Build and maintain relationships above the day-to-day contact, including facility, workplace experience, HR and finance stakeholders.Lead Executive Business Reviews on the tier cadence, presenting performance, value delivered and a forward growth roadmap.Build and maintain a written growth plan for every Tier 1 and Tier 2 account, with named cross-sell, site and headcount opportunities.Classify every account by Tier, Growth and Health, keep the classification current, and submit changes for sales leadership approval.Monitor account health signals including NPS, ticket volume, receivables and contact changes. Escalate at-risk accounts and build a save plan with owners and dates.Partner with the Business Development Manager on large or complex expansions and with operations on service delivery, escalating issues rather than absorbing operational work.Maintain accurate account, contact, renewal and pipeline data in Salesforce, and forecast the book accurately.Maintain working knowledge of micro market, office coffee, pantry and vending offerings and the direction of the category.May be assigned other duties and responsibilities as needed.QualificationsBachelor's degree or equivalent experience.Three or more years managing a book of B2B accounts with responsibility for retention and revenue growth. Food service, facilities services, route-based services or a related industry preferred.This is a role that is heavily in the field visiting with clients.Demonstrated record of growing existing accounts, with specific numbers.Experience running executive-level business reviews and presenting performance data to client leadership.Strong verbal and written communication skills, including the ability to build a business case and ask for the order.Ability to work independently, manage a multi-account book without daily direction, and set own account cadence.Proficiency with Salesforce or a comparable CRM, including forecasting and pipeline management.Willingness to travel within the assigned territory. Some overnight travel required.Valid state driver's license and reliable transportation.About Us:American Food & Vending began vending operations in Ithaca, NY, over eighty years ago and has become one of the largest privately held hospitality service partners in the United States.As a family-owned boutique company, we have evolved into a dining and catering service provider. In 2012, the second and third family generations expanded the company nationally by adding our dining division, American Dining Creations. Today we provide service to guests in 24 states, over 50 cities, and have more than 2,000 employees.American Food & Vending and American Dining Creations strongly focus on service, technology, partnerships, and hospitality, which is evident in everything we do. Our national ranking as one of the Top 50 Contract Management Companies highlights our commitment to excellence.We are a company of culinary enthusiasts. Our award-winning chefs are always exploring innovative, creative, and on-trend dining and refreshment solutions. As part of our combined services, we provide café dining, mobile ordering, catering, events, grab-and-go programs, vending and refreshment solutions, advanced micro markets, coffee services, pantry services, water filtration and purification.We are committed to enhancing guest experience and partnering with our communities to provide outstanding service, innovation, sustainability, and customization.American Food & Vending Offers:Weekly pay401K with company matchEmployee Assistance ProgramEligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSAOngoing training and development programsBonus programs for eligible positionsAmerican Food & Vending is an Equal Opportunity Employer.Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile device. Text JOB to [phone] to get started!