Key Account Manager

American Dining Creations; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Weekly pay

401K with company match

Employee Assistance Program

Medical, Prescription, Dental, Vision

Ongoing training and development

Bonus programs

Job summary

American Dining Creations, a division of American Food & Vending, is seeking a Key Account Manager in Kansas City, MO to own a strategic book of Tier 1-3 accounts and drive revenue growth through cross-sell and site expansion.

You will manage executive-level relationships, lead business reviews, and build growth plans with named opportunities while ensuring contract compliance and accurate forecasting.

Qualifications

• Bachelor's degree or equivalent experience.
• Three or more years managing a book of B2B accounts with retention and revenue growth.
• Proven record of growing existing accounts with numbers.
• Experience running executive-level business reviews.
• Strong verbal and written communication skills.
• Ability to work independently and manage a multi-account book.
• Proficiency with Salesforce or a comparable CRM.
• Willingness to travel within the assigned territory.

Responsibilities

• Own retention on an assigned book of strategic Tier 1-3 accounts, including renewal, pricing conversations and contract compliance.
• Grow the book by selling additional service lines, capturing new client sites and following client headcount growth.
• Build and maintain relationships above the day-to-day contact with executives across multiple stakeholders.
• Lead Executive Business Reviews on the tier cadence, presenting performance, value and growth roadmap.
• Create growth plans for Tier 1 and 2 accounts with cross-sell, site and headcount opportunities.
• Classify accounts by Tier, Growth and Health and update for leadership approval.
• Monitor health signals like NPS, tickets, receivables and changes; escalate risks and implement save plans.
• Partner with BDM and operations on expansions and service delivery, not operational tasks.
• Maintain accurate Salesforce data for accounts, renewals and pipeline.

Skills

Client relationships

Executive communications

CRM forecasting

Independent multi-account handling

Salesforce proficiency

Travel readiness

Education

Bachelor's degree or equivalent

Tools

Salesforce or CRM

Job description

Summary

The Key Account Manager owns the client relationship and the growth plan for a book of Tier 1-3 refreshment accounts. The role is accountable for keeping the revenue AFV has already won and growing it through cross-sell, new sites and client headcount expansion. Success is measured on retention, book growth and the strength of the executive relationships behind both.

Pay: Pay varies by location

Location: Kansas City, MO

Responsibilities

• Own retention on an assigned book of strategic Tier 1-3 accounts, including renewal, pricing conversations and contract compliance.
• Grow the book by selling additional service lines, capturing new client sites and following client headcount growth. Carry an annual growth target.
• Build and maintain relationships above the day-to-day contact, including facility, workplace experience, HR and finance stakeholders.
• Lead Executive Business Reviews on the tier cadence, presenting performance, value delivered and a forward growth roadmap.
• Build and maintain a written growth plan for every Tier 1 and Tier 2 account, with named cross-sell, site and headcount opportunities.
• Classify every account by Tier, Growth and Health, keep the classification current, and submit changes for sales leadership approval.
• Monitor account health signals including NPS, ticket volume, receivables and contact changes. Escalate at-risk accounts and build a save plan with owners and dates.
• Partner with the Business Development Manager on large or complex expansions and with operations on service delivery, escalating issues rather than absorbing operational work.
• Maintain accurate account, contact, renewal and pipeline data in Salesforce, and forecast the book accurately.
• Maintain working knowledge of micro market, office coffee, pantry and vending offerings and the direction of the category.
• May be assigned other duties and responsibilities as needed.

Qualifications

• Bachelor's degree or equivalent experience.
• Three or more years managing a book of B2B accounts with responsibility for retention and revenue growth. Food service, facilities services, route-based services or a related industry preferred.This is a role that is heavily in the field visiting with clients.
• Demonstrated record of growing existing accounts, with specific numbers.
• Experience running executive-level business reviews and presenting performance data to client leadership.
• Strong verbal and written communication skills, including the ability to build a business case and ask for the order.
• Ability to work independently, manage a multi-account book without daily direction, and set own account cadence.
• Proficiency with Salesforce or a comparable CRM, including forecasting and pipeline management.
• Willingness to travel within the assigned territory. Some overnight travel required.
• Valid state driver's license and reliable transportation.

About Us

American Food & Vending began vending operations in Ithaca, NY, over eighty years ago and has become one of the largest privately held hospitality service partners in the United States.

As a family-owned boutique company, we have evolved into a dining and catering service provider. In 2012, the second and third family generations expanded the company nationally by adding our dining division, American Dining Creations. Today we provide service to guests in 24 states, over 50 cities, and have more than 2,000 employees.

American Food & Vending and American Dining Creations strongly focus on service, technology, partnerships, and hospitality, which is evident in everything we do. Our national ranking as one of the Top 50 Contract Management Companies highlights our commitment to excellence.

We are a company of culinary enthusiasts. Our award-winning chefs are always exploring innovative, creative, and on-trend dining and refreshment solutions. As part of our combined services, we provide café dining, mobile ordering, catering, events, grab-and-go programs, vending and refreshment solutions, advanced micro markets, coffee services, pantry services, water filtration and purification.

We are committed to enhancing guest experience and partnering with our communities to provide outstanding service, innovation, sustainability, and customization.

American Food & Vending Offers

• Weekly pay
• 401K with company match
• Employee Assistance Program
• Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA
• Ongoing training and development programs
• Bonus programs for eligible positions

American Food & Vending is an Equal Opportunity Employer.