Key Account Manager

Haleon; Guaynabo (PR); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k)

Tuition reimbursement

Paid parental leave

Healthcare coverage

Job summary

Haleon in the United States is seeking a dynamic Key Account Manager to develop and manage strategic relationships with major customers. You will ensure brand availability, optimize distribution, and lead cross-functional collaboration to meet sales and profitability targets.

You will work closely with distributors, trade marketing, and internal teams to execute cohesive commercial plans, monitor performance, and drive growth across assigned channels.

Qualifications

• Bachelor's degree in business administration, marketing, finance, or related field.
• At least 4 years of experience in key account management, sales, commercial execution, distribution, or related channels.
• Experience working with distributors, wholesalers, supermarkets, pharmacies, or similar networks.
• Knowledge of category management, commercial execution, forecasting, sales analysis, and customer management.
• Proficiency in Microsoft Office tools, especially Excel and PowerPoint.
• Bilingual proficiency in Spanish and English.

Responsibilities

• Develop and strengthen strategic commercial relationships with key customers across assigned channels.
• Serve as the primary link between customers, distributor sales force, logistics, finance, and internal Haleon teams.
• Translate customer needs into cohesive commercial plans with disciplined execution.
• Drive product availability, pricing, promotions, and brand visibility with timely distribution.
• Monitor KPIs, analyze trends, and maintain sell-in/sell-out coherence for informed decisions.
• Manage inventory and follow up on orders, deliveries, and service levels with cross-functional partners.

Skills

Key account management

Sales / channel management

Forecasting & analytics

Excel proficiency

Bilingual Spanish/English

Education

Bachelor's degree in business administration, marketing, finance, or related field

Tools

Power BI

ERP systems

Microsoft Office (Excel, PowerPoint)

Job description

Key Account Manager page is loaded## Key Account Managerlocations: USA - PRI - Guaynabotime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 30, 2026 (13 days left to apply)job requisition id: 547691Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.Our trusted portfolio of brands - including Sensodyne(R), Panadol(R), Advil(R), Voltaren(R), Theraflu(R), Otrivin(R), and Centrum(R)- lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.**About the role***The Key Account Manager is responsible for developing, managing, and strengthening strategic commercial relationships with key customers across assigned channels, including supermarkets, discount accounts, wholesalers, independent pharmacies, convenience customers, and other relevant distributor-serviced accounts. The role ensures sustainable business growth, strong commercial execution, efficient product distribution, disciplined inventory follow-up, and achievement of sales, service, and profitability objectives. This position serves as the primary link between customers, the local distributor, and Haleon's internal teams, ensuring clear communication, data-led decisions, and execution aligned to business priorities.***Role Responsibilities*** *Gain a thorough understanding of key customer needs, shopper behavior, operational challenges, and commercial priorities to ensure Haleon brands are available, visible, and relevant where consumers make purchasing decisions.** *Serve as the key communication link between customers, the distributor sales force, suppliers, logistics, finance, trade marketing, marketing, and other internal teams, ensuring transparent communication, constructive collaboration, and coordinated execution across all parties.** *Develop effective strategies to accelerate the growth of Haleon's brands within the assigned classes of trade and translate them into cohesive commercial plans, aligned priorities, shared ownership, and disciplined execution.** *Build trust-based relationships with a portfolio of major customers, expand existing relationships through value-added solutions, and strengthen customer loyalty while reducing competitive risk** *Drive the timely distribution of innovations and priority products, ensuring proactive follow-up on listings, activation, product availability, secondary displays, planograms, pricing, promotions, and brand visibility.** *Identify the corresponding KPIs to track performance against business goals, analyze trends and business levers, maintain sell-in and sell-out coherence, and use account opportunity data to support informed, transparent, and aligned decisions.** *Monitor and maintain adequate inventory levels in distributors, follow up on orders, deliveries, service levels, and customer claims, and partner with relevant teams to minimize write-offs, avoid sales disruptions, and resolve risks with shared urgency** *Role model Haleon's Win as One behavior by sharing customer and market insights, enabling better cross-functional decision-making, supporting distributor capability, and contributing to stronger ways of working across the commercial organization.***Basic Qualifications:*** *Bachelor's degree in business administration, marketing, finance, or related field.** *At least 4 years of experience in key account management, sales, commercial execution, distribution, consumer goods, pharmaceuticals, healthcare, retail, or similar commercial channels.** *Experience working with distributors, wholesalers, supermarkets, pharmacies, independent customers, or commercial chains.** *Knowledge of category management, commercial execution, forecasting, sales analysis, performance indicators, and customer management.** *Experience in forecasting, with a track record of supporting accuracy improvement and business planning discipline.** *Proficiency in Microsoft Office tools, especially Excel and PowerPoint.** *Bilingual proficiency in Spanish and English, with the ability to prepare communications, reports, and executive presentations.***Preferred Qualifications*** *MBA or advanced business-related degree preferred.** *Experience with Power BI, ERP systems, sell-out reports, commercial information platforms, or distributor/customer performance dashboards.** *Strong negotiation, influence, and ability to manage complex commercial conversations with internal and external stakeholders.** *Strong planning, prioritization, communication, and follow-up skills in a dynamic commercial environment.** *Results of orientation, profitable growth mindset, continuous improvement approach, and ability to work cross-functionally with accountability and pace.*## **Benefits**Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.## **Job Posting End Date**2026-09-30**Equal Opportunities**Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.## **Accommodation Requests**If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to [e-mail]. Please include the following in your email:Use subject line: 'Haleon Careers: Job Accommodation Request'Your Name and contact informationRequisition ID and Job Title you are interested inLocation of Requisition (city/state or province/country)Description of specific accommodation