Key Account Manager-Midstream and Downstream Energy Sector

DNV; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous paid time off

401(k) with company match

Education reimbursement

Job summary

DNV is seeking a Key Account Manager for the Energy Systems North America region. This position will focus on the midstream and downstream energy sector, strengthening customer relationships and driving account strategy.

The ideal candidate will have a Bachelor’s degree and at least 7 years of experience in business development and account management within the energy industry. We offer a hybrid work schedule and generous benefits, including paid time off and medical plans.

Qualifications

• Minimum 7 years of senior-level experience in business development in the energy industry.
• Minimum 7 years of account management experience.
• Willingness to travel up to 40% domestically.

Responsibilities

• Drive relationships with key customers in the midstream and downstream energy sector.
• Develop and manage strategies to optimize the customer experience.
• Influence project pricing and management.

Skills

Strong network of contacts

Commercial awareness

Customer focus

Excellent written and verbal communication

Education

Bachelor’s degree or equivalent experience

Job description

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

About Energy Systems

We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.

About the Role

DNV Energy Systems North America (ESNA) region seeks a Key Account Manager (KAM) Midstream and Downstream Energy Sector to join our commercial team and drive strengthening, expanding, and fostering relationships with a particular focus on the midstream and downstream energy sector. The KAM will maintain multiple key customer portfolios, manage customer relations with a key customer group in a defined energy industry segment, and lead an account team to establish relationships, understand needs, and align our customer strategy. The position does not have direct people‑management responsibility but relies on influencing colleagues to design and implement initiatives key to success. The KAM collaborates closely with Marketing, Communications, and Public Affairs to develop targeted key account and customer segment campaigns. This role is based at our DNV offices in Houston, TX; Dallas, TX; Austin, TX, operating on a hybrid schedule (approximately three days per week from an office or customer location).

What you’ll do

Strategy

• Contribute to the development of the key account strategy and service portfolio to generate increased opportunities.
• Develop and manage a strategy to optimize the customer experience and DNV business with customers for cross‑selling and up‑selling activities across Business Areas, Business Units, and services.

Relationship Management

• Foster relevant internal and external networks to identify, build, and strengthen customer relationships and enhance collaboration.
• Act as a conduit for key projects, monitor delivery to ensure high quality and consistency, and participate in cross‑sector opportunities.
• Act as project sponsor for key projects, monitor delivery to ensure quality assurance and participate in cross‑sector opportunities.
• Optimize customer experience measured via the Customer Relationship Strength Indicator (CRSI) score.
• Seek key customer insights, market insights, and competitor information, maintaining an overview of significant market trends and regional developments.

Sales Enablement

• Establish and direct project and account teams to achieve success, identifying, driving, and facilitating sales and market‑led opportunities by actively managing sales pipeline growth and increasing order intake for defined accounts and market areas.
• Strongly influence project pricing, resourcing, and bid quality reviews.
• Monitor and manage the sales funnel from sales‑qualified leads to won opportunities.
• Work with heads of departments and line managers to build sales skills and foster a high‑performing, collaborative culture.

Commercial

• Collaborative participation in proposals.
• Work closely with the Sales Manager and fellow commercial team members to develop a yearly Annual Operating Plan.
• Critically review and influence pricing decisions.

Key Outputs

• Monitor and improve CRSI score for key accounts.
• Achieve key account top‑line growth (order intake, external revenue).
• Set targets for order intake and pipeline development.
• Own top‑line growth (order intake, external revenue).
• Cashflow – follow up and action customer payments if needed.

What we offer

• Generous paid time off (vacation, sick days, company holidays, personal days).
• Multiple medical and dental benefit plans to choose from, vision benefits.
• Spending accounts – FSA, dependent care, commuter benefits, company‑seeded HSA.
• Employer‑paid, therapist‑led, virtual care services through Talkspace.
• 401(k) with company match.
• Company‑provided life insurance, short‑term, and long‑term disability benefits.
• Education reimbursement program.
• Flexible work schedule with hybrid opportunities.
• Charitable matched giving and volunteer rewards through our Impact Program.
• Volunteer time off (VTO) paid by the company.
• Career advancement opportunities.
• Benefits vary based on position, tenure, location, and employee election.

About you

What is required

• Bachelor’s degree or equivalent experience.
• Established a strong network of contacts and relationships with a good understanding of the competitive landscape of the midstream and downstream energy industry.
• Minimum 7 years of senior‑level experience in a professional services business development role in the energy industry with exceptional commercial awareness.
• Minimum 7 years of account management experience.
• Customer focus and proven business development ability to build relationships by engaging and interacting with customers, including excellent interpersonal skills.
• Experience in driving continuous improvement in sales, developing a culture of high‑quality delivery, and results‑orientated mindset with the ability to manage, develop, monitor, interpret, and report on key commercial and financial information.
• Excellent written and verbal English communication skills with a proven ability to influence and build key internal and external stakeholders at all levels.
• Ability to juggle and manage conflicting priorities within required timelines.
• Willingness and ability to travel, up to 40% domestically and 2% internationally.
• Must possess a valid driver’s license and be able to rent and drive a car and travel on public conveyances when required.
• Ability to lift up to 20 pounds; able to lift and carry up to 10 lbs. and transport own luggage for multi‑day travel, including push, pull, reach, bend, twist, stoop, and kneel with the load.
• We conduct pre‑employment drug and background screening.

What is preferred

• Minimum 10 years of business development and/or account management.
• Experience and a good understanding of the competitive landscape of the oil, gas, NGL pipelines, processing plants, and terminals sector.
• Immigration‑related benefits, for example, visa sponsorship, are not available for this position.

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department at [e-mail]. Information received relating to accommodation will be addressed confidentially.

For more information visit https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal.