Key Account Manager

SellCord; Bentonville (AR); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401K match

Paid time off

Job summary

SellCord in Bentonville, AR seeks a Key Account Manager to oversee enterprise client accounts and lead a team of Enterprise Account Managers, driving growth on Walmart Marketplace with strategic direction and client-focused execution.

You will manage day-to-day operations, develop growth strategies, and coordinate launches with cross-functional teams, ensuring excellent client satisfaction and revenue growth. Strong leadership and relationship skills are essential.

Qualifications

• 3+ years of experience in enterprise-level client-facing roles.
• Walmart.com and Walmart Marketplace experience is strongly preferred.
• Proficiency with G Suite tools (Gmail, Calendar, Sheets, Docs) and Slack; project management tools helpful.
• Solid written and verbal communication skills with attention to detail.

Responsibilities

• Lead a small team of Enterprise Account Managers and Enterprise Account Specialists.
• Manage day-to-day operations for assigned accounts and act as primary point of contact.
• Provide strategic directions for assigned accounts, contributing to account revenue growth.
• Prepare and deliver performance updates, replenishment reports, and meeting recaps.
• Coordinate with internal teams for product launches and task execution.
• Collaborate with advertising managers to optimize client campaign performance.
• Monitor sales data and KPIs to identify trends and make recommendations.
• Maintain strong client relationships through timely communication.
• Run Quarterly Business Reviews with preparation support; escalate strategic decisions as needed.
• Set account-level growth strategy including upsell timing and retention actions.
• Coach Account Managers and advocate for their development.

Skills

Enterprise account management

Client relationship

Strategic thinking

Communication

Time management

Leadership

Tools

G Suite

Slack

Project management tools

Job description

Job Title: Key Account Manager
Location:Bentonville,Arkansas
Reports To: VP Client Servicing, Enterprise
Department: Enterprise

Job Overview:

The Key Account Manager will oversee the growth and management of SellCord’s enterprise level client accounts, ensuring that our enterprise level clients receive top-tier support and guidance. You will lead a team of Enterprise Account Managers to support clients by tailoring strategies to drive account growth on Walmart Marketplace. This role requires a mix of account strategy, strong client relationship skills, and team leadership.

As a Key Account Manager at SellCord, you will be responsible for managing a portfolio of client accounts, ensuring their satisfaction, overseeing their success on Walmart Marketplace and growing account revenue. You’ll lead an internal team of Enterprise Account Managers to ensure product launches, strategic execution, and consistent client communication. This role offers an exciting opportunity to make a real impact in a fast-growing e-commerce environment.

Key Responsibilities

• Lead a small team of Enterprise Account Managers and Enterprise Account Specialists
• Manage the day-to-day operations for assigned accounts and act as the primary point of contact
• Provide strategic directions for assigned accounts, contributing to overall account revenue growth
• Prepare and deliver performance updates, replenishment reports, and meeting recaps
• Collaborate with internal teams to ensure smooth product launches and task execution
• Coordinate with advertising managers to optimize client campaign performance
• Monitor sales data and key performance indicators to identify trends and make recommendations
• Maintain strong client relationships through timely and professional communication
• Run Quarterly Business Reviews (QBRs) with Account Manager preparation support; escalated strategic decisions to the Account Director as needed
• Review Account Manager deliverables before client-facing delivery, providing execution oversight rather than owning execution directly
• Set account-level growth strategy, including upsell timing, seasonal plays, and retention actions
• Actively develop and coach Account Managers, identifying their growth track and advocating for their development

Skills and Qualifications

• 3+ years of experience in enterprise level client facing roles; marketing or sales experience is a plus

• Walmart.com and Walmart Marketplace experience is strongly preferred

• Proficiency with G suite tools including Gmail, Google Calendar, Sheets, Google Docs, and Slack; experience with project management tools is a plus

• Solid written and verbal communication skills, with attention to detail

• Ability to multitask and prioritize effectively in a fast-paced environment

• High emotional intelligence and ability to adapt to different client styles

• Strong organizational and time management skills

Why It’s Awesome to Join SellCord

• Be part of a dynamic and supportive team in a fast-growing company

• Enjoy opportunities for professional development and career growth

• Competitive compensation, benefits, 401K match, and paid time off days.

• Work with cross-functional teams dedicated to innovation and operational excellence