Key Account Logistics & Customer Success Coordinator

C & F Enterprises, Inc.; Toano (VA); On-site; USD 55,000 - 70,000; Full time

Job summary

C & F Enterprises, Inc. is seeking a role focused on optimizing key account relationships and managing logistics to supply major national retailers with merchandise. The position emphasizes customer service excellence and strong cross-functional collaboration.

You will process orders, coordinate with importing, and work with sales teams while leveraging Excel and other MS Office tools. A background in home fashions or retail is a plus, and a commitment to continuous learning is encouraged.

Qualifications

• Strong customer service experience.
• Proficient in Microsoft Office, especially Excel.
• Excellent verbal and written communication.
• Analytical thinking and problem-solving abilities.
• Impeccable time-management and organizational skills.
• Knowledge in home fashions, gifts, textiles or retail industries.

Responsibilities

• Establishes and maintains strong relationships with customers by providing support, information, and guidance; taking care of customer needs.
• Processes orders, managing inventory for key account customers.
• Coordinates the product ordering with Importing department.
• Partners with external sales representatives and internal sales management team to promote and develop business.
• Utilizes computing skills and knowledge base to work with multiple computer systems.
• Maintains current knowledge of industry trends, market activities, and competitors.
• Supports maintaining a safe working environment and focuses on safe work habits.
• Demonstrates a commitment to C&F Enterprises, Inc. core values.
• The position responsibilities outlined above are in no way to be construed as all encompassing.
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

Customer service

Excel

Oral and written communication

Analytical thinking

Time management

Retail industry knowledge

Job description

C & F Enterprises, Inc. is seeking a role focused on optimizing key account relationships and managing logistics to supply major national retailers with merchandise. The position emphasizes customer service excellence and strong cross-functional collaboration.

You will process orders, coordinate with importing, and work with sales teams while leveraging Excel and other MS Office tools. A background in home fashions or retail is a plus, and a commitment to continuous learning is encouraged.