Senior Implementation Project Manager - Japan

Paradigm Health; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in the healthcare sector seeks a Senior Implementation Project Manager to drive the implementation of their platform into healthcare organizations in Japan. The role requires excellent communication skills in Japanese, significant experience in enterprise software implementation, and management of cross-functional teams. Join a mission-focused team dedicated to improving access to clinical trials for various patient demographics and make a lasting impact on patient care.

Benefits

Competitive health, dental, and vision insurance

Mental health support

Unlimited paid time off

16 weeks of paid parental leave

Company-paid life insurance

401(k) plan with company match

Qualifications

• 5+ years of experience in implementation management for enterprise software in healthcare.
• Excellent written and verbal communication skills in Japanese.
• Strong understanding of healthcare regulatory requirements and project management tools.

Responsibilities

• Lead end-to-end implementation project plans to ensure projects are delivered on time.
• Manage risks and communicate with provider and internal partners to mitigate them.
• Coordinate with internal teams and third-party vendors for successful platform deployment.

Skills

Communication

Implementation Management

Project Management

Interoperability Knowledge

Problem Solving

Education

Bachelor's Degree in relevant field

Project Management Professional (PMP) certification

Tools

JIRA

Monday.com

Confluence

Job description

Remote

Paradigm is rebuilding the clinical research ecosystem by enabling equitable access to trials for all patients. Our platform enhances trial efficiency and reduces the barriers to participation for healthcare providers. Incubated by ARCH Venture Partners and backed by leading healthcare and life sciences investors, Paradigm’s seamless infrastructure implemented at healthcare provider organizations, will bring potentially life-saving therapies to patients faster.

Our team hails from a broad range of disciplines and is committed to the company’s mission to create equitable access to clinical trials for any patient, anywhere. Join us, and bring your expertise, passion, creativity, and drive as we work together to realize this mission.

Successful candidates will have a working proficiency of the Japanese language and be able to work a schedule that allows them to collaborate with partners in Japan / APAC time zones as needed.

Due to exciting growth, the Implementation team at Paradigm is seeking an experienced Senior Implementation Project Manager to lead the Implementation of the end-to-end Paradigm platform into healthcare provider organizations in Japan. You will play an important role in guiding our integration partners in the technical configuration process, launch, and transition to recurring partnership support post go-live. In this role, the Implementation Senior PM will independently coordinate and track the activities of internal Paradigm teams, provider care teams, and provider/3rd-party IT teams. The end goal of a provider implementation is the successful integration and validation of scoped data sources, provision of product/platform using those integrated data sources, integration of the platform and associated services into the provider’s process, and launch of a partnership between the provider and Paradigm.

In this pivotal role, a successful candidate will have a clear understanding of the implementation, adoption, and use of software solutions by healthcare providers (and, ideally, the clinical trials ecosystem), and experience working with cross-functional teams in a complex project landscape. The Senior Implementation Project Manager will keep internal teams coordinated and informed, including Partnerships, Customer Success, Product, Data, and Engineering teams. Coordination across this matrixed group of stakeholders will require the ability to prioritize, escalate, and manage a large range of issues daily.

What you’ll do:

• Lead end-to-end implementation project plans (from initial scoping through to go-live/hypercare) to ensure projects are delivered on time and within scope and budget
• Manage, track, and monitor implementation risks and communicate with provider and Paradigm internal partners (Customer Success, Clinical, Product, Engineering) to actively mitigate risks
• Manage and collaborate with product partners and third party software vendors
• Schedule and document meetings with cross-functional provider/partner team members and third-party software vendors, including tracking action items and next steps.
• Coordinate meetings across diverse internal stakeholder groups, documenting key themes and action items in detailed notes and follow-up documents
• Create and manage internal issues log to ensure timely and complete follow-up on action items owned by internal stakeholders related to ongoing implementations
• Conduct technical work and communication with provider/partner stakeholders and third-party vendors to ensure integrations are completed promptly
• Collaborate with provider IT and project management resources throughout all build, testing, and go-live phases of implementation to ensure timely and successful deployment of Paradigm technology and services
• Coordinate with internal teams responsible for pharmaceutical sponsor sales, customer management, and product development to ensure that activities/initiatives impacting customer implementations are completed promptly
• Continually develop knowledge and skill to strengthen job performance
• Handle sensitive and confidential information with tact, discretion, and judgment
• Perform other related duties as required and assigned

Who you are:

• 5+ years of experience in implementation management for enterprise software and services platforms in healthcare
• Excellent written and verbal communication skills in Japanese
• Knowledge of interoperability between health system EHRs and 3rd party applications, including but not limited to: HL7, FHIR APIs, and electronic data warehouse extracts
• Ability to lead cross-functional efforts between customer and internal product/engineering/business teams
• Experience using project management and product development tools (Ex. Monday.com, JIRA, Confluence)
• Solid understanding of FDA and international healthcare regulatory requirements (e.g., HIPAA, GDPR).
• Awareness of GCP, ICH guidelines, and regulatory requirements for clinical trial management.
• Project Management Professional (PMP) certification is a plus.
• Strong interpersonal and communication skills.
• Willingness to travel up to 25% is required
• A valid passport to travel internationally will be required for this role

Preferred skills:

• 3+ years of experience working with product integration partners in APAC
• Expertise in implementing workflows around health record systems in Japan

What You’ll Receive:
Paradigm Health offers a comprehensive Total Rewards package to support your well-being and success, including:

• Competitive health, dental, and vision insurance
• Mental health support for you and your family through Spring Health
• Equity package
• Unlimited paid time off (PTO)
• 16 weeks of paid parental leave
• Flexible work options – remote and hybrid arrangements
• Company-paid life insurance
• Company-paid short-term and long-term disability coverage
• One Medical membership
• 401(k) plan with company match

At Paradigm, we are committed to providing equal employment opportunities to all qualified individuals. We encourage and welcome candidates from all backgrounds and perspectives to apply for our open positions. We are interested in all qualified individuals and ensure that all employment decisions are based on job-related factors such as skills, experience, and qualifications.

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