Key Account Customer Service Rep

Magid; Chicago (IL); On-site; USD 50,000 - 75,000; Full time

Job summary

Magid, a leader in safety products, is seeking a Key Account Customer Service Representative in Chicago. The role involves managing large multi-site accounts, ensuring customer satisfaction, and requires a bachelor’s degree with a minimum of four years in customer service. Join a dynamic team where you will actively contribute to client relations and business growth.

Benefits

Health, dental, and vision insurance

Bonus plan

401k retirement plan with company match

Profit Sharing

Paid Time Off (PTO) Policy

9 Paid Holidays

Qualifications

• 4+ years in a customer service environment is required.
• Proven ability to communicate clearly with colleagues and customers.
• Experience in a fast-paced work setting with strong prioritization skills.

Responsibilities

• Manage multi-site corporation accounts and ensure customer satisfaction.
• Respond to incoming communications and resolve customer conflicts.
• Support sales representatives and handle backup duties for customer service.

Skills

Communication

Relationship Building

Problem Solving

Detail Orientation

Accountability

Initiative

Flexibility

Education

Bachelor’s Degree or equivalent work experience

Job description

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What Matters at Magid? YOU do!

Brief Description

What Matters at Magid? YOU do!

"The number one key to growth is having good people and that’s what has driven us at every stage of the game." - Greg Cohen, CEO

At Magid, we are passionate about keeping workers safe and proud of the innovative and collaborative environment we’ve created where diversity is celebrated, and growth never stops.

Essential Job Functions:

• Overseeing large multi-site corporation accounts.
• Retain the needs of accounts assigned while being detail oriented
• Answer all incoming phone and email communications from your assigned accounts in a timely, professional and engaging manner
• Ability to effectively prioritize work time to ensure efficiency
• Accurately enter order and/or customer data into an AS/400 system
• Solution oriented and self-motivated
• Able to resolve conflicts and set appropriate expectations with customers and sales team
• Support Contract Managers and Sales Representatives
• Provide backup to all Customer Service incoming calls and emails as needed
• Other tasks as assigned
  
  

Requirements

• Ability to clearly and professionally communicate (verbally and in written form) with customers and coworkers
• Demonstrated ability to develop relationships with customers and coworkers
• High level of ownership, accountability and initiative
• Action-oriented, flexible problem solver
• Ability to prioritize multiple tasks in a fast-paced environment
• Bachelor’s Degree or equivalent work experience
• Minimum 4 years in a customer service environment
• Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.
  
  

Magid offers a variety of benefits to our team members including:

• Health, dental, vision, life and disability insurance
• Bonus plan
• 401k retirement plan with company match
• Company provided Profit Sharing
• Participation in Magid Paid Time Off (PTO) Policy
• 9 Paid Holidays
  
  

Summary

Magid Glove & Safety is a leading manufacturer, distributor, and importer of hand protection and safety products, e.g,.work gloves, fall protection, reusable and disposable respirators. We are an innovative, growing, and privately held business, that has been delivering safety solutions to thousands of companies since 1946.

Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Manufacturing

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