Key Account Coordinator

PLUG POWER INC; City of Johnstown (NY); Sur place; USD 38 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with company match

Bonus eligibility

Paid time off

Holidays

Wellness reimbursement program

Tuition reimbursement

Fertility and family building benefit

Employee referral program

Employee assistance program

Résumé du poste

Plug Power Inc. is seeking a detail-oriented Key Account Coordinator to support our field sales team with pricing, proposals, and purchase orders.

The role emphasizes analytics, strong communication, and efficient administrative tasks to drive customer success. You will collaborate with sales, operations and other departments, ensuring accurate CRM data, timely order processing and delivery, and clear documentation of pricing scenarios.

Qualifications

• Bachelor's degree preferred, or associate's degree required in business, marketing, communications or related field with an additional 2 years of relevant work experience.
• A minimum of two (2) years relevant work experience in sales, sales operations, marketing, finance, or a related field.
• Experience with Salesforce.com and Microsoft Office (Word, PowerPoint, Excel, Outlook) preferred.
• Strong verbal and written communication skills; ability to communicate with diverse audiences.
• Demonstrated analytical abilities with attention to detail; capable of managing complex projects.

Responsabilités

• Develop and maintain strong cross-functional relationships and collaborate across the business.
• Communicate with internal project teams to clarify expectations and meet commitments.
• Provide sales team support for proposals and pricing that demonstrate value and structure.
• Prepare reports and recommendations for leadership outlining progress toward goals.
• Advise sales on customer-specific pricing; maintain pricing documentation and archives.
• Ensure CRM data is accurate and complete.
• Review and process purchase orders with correct terms and pricing.
• Complete paperwork from start to finish of the sale and ensure delivery dates meet expectations.
• Collaborate cross-functionally to align sales and operations and inform demand planning to meet revenue targets.
• Assist internal partners with customer sales transactions.
• Represent Plug Power professionally in all interactions and maintain positive customer relationships.
• Perform other duties as assigned.

Connaissances

Analytical skills

Communication

Problem solving

Attention to detail

Self-motivated

Formation

Bachelor's degree preferred

Associate's degree required

Outils

Salesforce

Microsoft Office

Description du poste

Key Account Coordinator

Status: Non-Exempt (hourly) Department: Sales

The Key Account Coordinator will provide value-added services for our field sales team. This role is responsible for working with the sales team regarding pricing, proposals, processing purchase orders, and various other administrative tasks for our customers. This role requires the ability to address a multitude of analytical and administrative support needs promptly and professionally while also requiring effective communication with other departments and customer contacts to achieve business goals. Critical thinking and problem-solving skills are essential to success in this role. The ideal candidate must possess robust administrative skills and analytical aptitude, including proficiency with a variety of software applications and strong computer literacy, most importantly Salesforce and Microsoft Office. This role requires the ability to address a multitude of administrative support needs promptly and professionally while also requiring effective communication with other departments and customer contacts to achieve business goals.

Core Duties and Responsibilities

• Develop and maintain strong cross functional relationships and collaborate effectively throughout the business.
• Communicate regularly with internal project team members to clarify project expectations and meet commitments.
• Provide sales team with support for presentations and proposals that clearly demonstrate the value proposition and commercial structure.
• Prepare reports & recommendations for internal business leaders outlining progress towards department goals and other related reporting as required.
• Advise sales team related to customer specific pricing; maintain documentation related to all standard and non-standard pricing scenarios, and commercial documentation archives.
• Ensure CRM data is accurate and complete.
• Review and process purchase orders while ensuring that appropriate terms, conditions & pricing are included as applicable.
• Complete all necessary paperwork from start to completion of the sale.
• Ensure delivery dates and customer expectations are met.
• Collaborate cross-functionally to ensure alignment between sales and operations organizations, and other key business areas, to ensure accuracy in demand planning and forecasting to achieve revenue goals and meet customer expectations.
• Assist internal partners with customer sales transactions.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Maintain a positive relationship with the customer.
• Perform all other duties as assigned.

Education and Experience

Bachelor's degree preferred, or associate's degree required in business, marketing, communications or other related field of study with an additional 2 years of relevant work experience. A minimum of Two (2) years relevant work experience in sales, sales operations, marketing, finance, or a related field. Experience in any of the following is highly valued: Sales Marketing Economics Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel (intermediate or advanced level required), Outlook and Salesforce.com (highly preferred). Strong verbal and written communication skills. Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders. Uncompromising dedication to quality. Demonstrated analytical abilities with strong attention to detail. Ability to manage complex projects and multi-task effectively. Ability to role model high standards of professionalism. Excellent follow-through. Must be driven and self-motivated.

Pay Rate: $27.50 - $40.00

Benefits

We offer a fantastic total rewards package at Plug, and a brief summary is below:

• Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.
• The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
• Health, Dental & Vision Insurance eligibility starting from the first day of hire
• 401(k) with 5% company match
• Bonus eligibility
• Paid time off including vacation, personal and sick time
• Paid Holidays
• Wellness Reimbursement Program
• Potential to apply for Tuition Reimbursement
• Fertility and Family Building Benefit
• Employee Referral program
• Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our employees create products every day that are changing the way energy is produced and delivered. We thrive on innovation by fostering a learning environment that creates new, real-world products and applications.

Join our team as we rapidly expand into key markets like zero-emission on-road vehicles, robotics, and stationary power - Be a part of the climate solution! To learn more, download our brochure. Check out these videos to learn more about PLUG: Plug Power’s Culture Code Who is Plug? Manufacturing Electrolyzers at scale Megawatt Fuel Cell Power Generation System Implementing Fuel Cells in Material Handling