Key Account Coordinator

Plug Power; City of Johnstown (NY); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with company match

Bonus eligibility

Paid time off

Paid holidays

Wellness Reimbursement Program

Tuition Reimbursement

Fertility and Family Building Benefit

Employee Referral program

Employee Assistance Program

Job summary

Plug Power is seeking a detail-oriented Key Account Coordinator to support our field sales team with pricing, proposals, processing purchase orders, and a range of administrative tasks essential to maintaining customer satisfaction and revenue momentum.

You will collaborate across sales, operations and finance to ensure pricing accuracy, prepare compelling proposals, maintain CRM data integrity, and monitor order status from quote to delivery while communicating clearly with customers.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple tasks with professionalism.
• Experience in sales operations or related field preferred.
• Proficiency in Excel and Salesforce.com (highly preferred).

Responsibilities

• Develop and maintain cross-functional relationships across the business.
• Provide sales team with support for presentations and proposals.
• Prepare reports and recommendations for internal leaders.
• Advise on customer pricing; maintain pricing documentation and archives.
• Review and process purchase orders; ensure terms, pricing, and delivery dates are met.
• Collaborate to align sales and operations for accurate demand planning and forecasting.
• Represent Plug Power professionally in all interactions.

Skills

Communication

Interpersonal skills

Time management

Professionalism

Education

Bachelor's degree preferred or associate degree with 2+ years experience

Tools

Excel

Salesforce.com

PowerPoint

Word

Outlook

Job description

Position Summary

The Key Account Coordinator will provide value-added services for our field sales team. This role is responsible for working with the sales team regarding pricing, proposals, processing purchase orders, and various other administrative tasks for our customers. This role requires the ability to address a multitude of analytical and administrative support needs promptly and professionally while also requiring effective communication with other departments and customer contacts to achieve business goals.

Status: Non-Exempt (hourly)

Department: Sales

Core Duties And Responsibilities

• Develop and maintain strong cross functional relationships and collaborate effectively throughout the business. Communicate regularly with internal project team members to clarify project expectations and meet commitments.
• Provide sales team with support for presentations and proposals that clearly demonstrate the value proposition and commercial structure.
• Prepare reports & recommendations for internal business leaders outlining progress towards department goals and other related reporting as required.
• Advise sales team related to customer specific pricing; maintain documentation related to all standard and non-standard pricing scenarios, and commercial documentation archives. Ensure CRM data is accurate and complete.
• Review and process purchase orders while ensuring that appropriate terms, conditions & pricing are included as applicable. Complete all necessary paperwork from start to completion of the sale. Ensure delivery dates and customer expectations are met.
• Collaborate cross-functionally to ensure alignment between sales and operations organizations, and other key business areas, to ensure accuracy in demand planning and forecasting to achieve revenue goals and meet customer expectations. Assist internal partners with customer sales transactions.
• Represent Plug Power in a professional manner at all times and in all interactions. Maintain a positive relationship with the customer.
• Perform all other duties as assigned.

Education And Experience

• Bachelor’s degree preferred, or associate’s degree required in business, marketing, communications or other related field of study with an additional 2 years of relevant work experience.
• A minimum of Two (2) years relevant work experience in sales, sales operations, marketing, finance, or a related field.
• Experience in any of the following is highly valued:
  • Sales
  • Marketing
  • Economics
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel (intermediate or advanced level required), Outlook and Salesforce.com (highly preferred).
• Strong verbal and written communication skills.
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders.
• Uncompromising dedication to quality.
• Demonstrated analytical abilities with strong attention to detail.
• Ability to manage complex projects and multi-task effectively.
• Ability to role model high standards of professionalism.
• Excellent follow-through.
• Must be driven and self-motivated.

Pay Rate

$27.50 - $40.00

• Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.
• The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
• Health, Dental & Vision Insurance eligibility starting from the first day of hire
• 401(k) with 5% company match
• Bonus eligibility
• Paid time off including vacation, personal and sick time
• Paid Holidays
• Wellness Reimbursement Program
• Potential to apply for Tuition Reimbursement
• Fertility and Family Building Benefit
• Employee Referral program
• Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.