Kennywood - HR Assistant (Part-Time)

Story Land; West Mifflin, Northern (Allegheny County, KY); On-site; USD 19,000 - 25,000; Part time

Job summary

Kennywood in West Mifflin, PA is seeking a part-time HR Assistant to support records management, scheduling, onboarding, and employee events. The role emphasizes friendly service and strong interpersonal skills to help hosts and guests alike.

Ideal candidates have at least 1 year in HR or customer service, fluent English, and the ability to work evenings, weekends, and holidays. Proficiency with Outlook, Teams, Excel, Word, PowerPoint and OneDrive is highly valued.

Qualifications

• Minimum of 1 year of related HR or customer service experience.
• Fluent English; bilingual skills (e.g., Spanish) are a plus.
• Must be 18+ and have reliable transportation.
• Excellent written and verbal communication and interpersonal skills.

Responsibilities

• Welcome our hosts with a smile and positive attitude.
• Represent Kennywood & Sandcastle to ensure compliance with laws.
• Distribute host uniforms and track inventory.
• Create host ID badges.
• Assist with recruiting and interviewing initiatives throughout the season.
• Ensure onboarding activities are completed and assist as needed.
• Coordinate and execute host events.
• Respond to host inquiries by phone and email.
• Distribute paychecks bi-weekly and answer payroll inquiries.
• Enter data into HRIS and Learning systems.
• Review and track work permits for minors.
• Process HR paperwork, employee transactions, and terminations.
• Assist Workday navigation and password resets.
• Assist scheduling department using workforce management platforms.
• Perform copying, filing and admin duties.
• All other duties assigned by leadership.

Skills

Customer service

Communication

Organization

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Microsoft Word

PowerPoint

OneDrive

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The HR Assistant is responsible for helping with a variety of human resources-related tasks, including but not limited to records management, uniform management, scheduling, employee events and helping to maintain positive employee relations. Ideal candidates will have superior social, communication, writing, and organizational skills, and have a natural talent for helping others!

We are currently looking for a: Kennywood – HR Assistant (Part-Time)

Roles & Responsibilities

• Welcome our hosts with a smile and positive attitude!
• Professionally and legally represent Kennywood & Sandcastle to ensure continued compliance with all federal, state, and local employment laws
• Distribute host uniforms and assist with keeping track of inventory
• Create host ID badges
• Assist with recruiting and interviewing initiatives throughout the season
• Ensure all required host onboarding activities are completed and provide assistance when needed
• Assist with the coordination and execution of exciting host events
• Respond to host inquiries via phone and email
• Distribute paychecks on a bi-weekly basis and answer inquiries related to pay
• Assist with data entry into HRIS and Learning systems
• Review and track compliance with work permits for minors
• Assist with processing HR paperwork, employee transactions, and terminations
• Assist hosts with Workday navigation and password resets
• Assist scheduling department using workforce management platforms
• Perform copying, filing and various other administrative duties
• All other duties assigned by leadership

Education & Work Experience

Minimum of 1-year of related work experience strongly desired in an HR or customer service setting.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work a flexible schedule, including evenings, most weekends, and summer holidays
• Must have reliable transportation to and from work for your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to portray a positive, professional attitude
• Ability to maintain confidentiality and protect sensitive employee data
• Ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel and guests
• Must be highly proficient in Microsoft Outlook, Teams, Excel, Word, Power Point, and OneDrive
• Ability to use office technology and equipment, such as PC, software, and copier
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to remain seated for extended periods of time, while using a computer
• Ability to stand or walk for long periods of time throughout the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions

• This role will be primarily based in an office setting with some interaction with outdoor park locations
• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

Team member benefits

• We nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career

We are not just in the attractions business; we’re in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career.