Kennywood - HR Assistant (Part-Time)

0911 Festival Fun Parks, LLC; West Mifflin (Allegheny County); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Promote from within

Career development

Job summary

Kennywood – HR Assistant (Part-Time) at Herschend Family Entertainment is seeking an organized individual to support HR tasks in a busy park office. The role emphasizes guest-facing service and accurate records, with a friendly, professional approach.

Ideal candidates have at least 1 year of related experience, fluent English, and the ability to work evenings, weekends, and holidays. Spanish is a plus.

Qualifications

• Minimum of 1 year of related HR or customer service experience.
• Ability to read, write, and speak fluent English; Spanish a plus.
• 18+ years old and able to work a flexible schedule.
• Strong communication and organizational skills.
• Proficient in Microsoft Office and HRIS familiarity.

Responsibilities

• Greet hosts with a positive attitude and represent Kennywood & Sandcastle to ensure compliance with employment laws.
• Distribute host uniforms and manage inventory.
• Create host ID badges and assist with onboarding activities.
• Assist with recruiting, interviewing, and host events throughout the season.
• Respond to host inquiries via phone and email; process payroll bi-weekly and answer payroll questions.
• Assist data entry into HRIS and Learning systems.

Skills

Excellent communication

Customer service oriented

Organizational skills

Bilingual (Spanish a plus)

Tools

Microsoft Outlook

Excel

PowerPoint

Word

Teams

OneDrive

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The HR Assistant is responsible for helping with a variety of human resources-related tasks, including but not limited to records management, uniform management, scheduling, employee events and helping to maintain positive employee relations. Ideal candidates will have superior social, communication, writing, and organizational skills, and have a natural talent for helping others!

We are currently looking for a: Kennywood – HR Assistant (Part-Time)

Roles & Responsibilities

• Welcome our hosts with a smile and positive attitude!
• Professionally and legally represent Kennywood & Sandcastle to ensure continued compliance with all federal, state, and local employment laws
• Distribute host uniforms and assist with keeping track of inventory
• Create host ID badges
• Assist with recruiting and interviewing initiatives throughout the season
• Ensure all required host onboarding activities are completed and provide assistance when needed
• Assist with the coordination and execution of exciting host events
• Respond to host inquiries via phone and email
• Distribute paychecks on a bi-weekly basis and answer inquiries related to pay
• Assist with data entry into HRIS and Learning systems
• Review and track compliance with work permits for minors
• Assist with processing HR paperwork, employee transactions, and terminations
• Assist hosts with Workday navigation and password resets
• Assist scheduling department using workforce management platforms
• Perform copying, filing and various other administrative duties
• All other duties assigned by leadership

Education & Work Experience

Minimum of 1-year of related work experience strongly desired in an HR or customer service setting.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work a flexible schedule, including evenings, most weekends, and summer holidays
• Must have reliable transportation to and from work for your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to portray a positive, professional attitude
• Ability to maintain confidentiality and protect sensitive employee data
• Ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel and guests
• Must be highly proficient in Microsoft Outlook, Teams, Excel, Word, Power Point, and OneDrive
• Ability to use office technology and equipment, such as PC, software, and copier
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to remain seated for extended periods of time, while using a computer
• Ability to stand or walk for long periods of time throughout the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions

• This role will be primarily based in an office setting with some interaction with outdoor park locations
• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

Team member benefits

• We nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career

We are not just in the attractions business; we’re in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career.