Kendall Ford Service Advisor

Kendall Ford Inc; Bozeman (MT); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive pay plan

Substantial bonus program

Career path development opportunities

Paid Time Off

Medical, Dental and Vision insurance

401(k) plan w/ Fidelity

Job summary

Kendall Ford Inc in Bozeman is seeking a Service Advisor to join the Service team. This role involves interfacing with customers and technicians, verifying repairs, and maintaining customer information. Ideal candidates should have knowledge of automobile repair, customer service experience, and the ability to manage time effectively.

The position offers a competitive pay structure with substantial bonuses, career path development opportunities, and comprehensive benefits including medical, dental, and vision insurance.

Qualifications

• Knowledge of automobile repair and maintenance along with 2 years of service writing experience preferred.
• A valid driver’s license and a good driving record are required.
• Ability to recommend repairs and prioritize tasks effectively.

Responsibilities

• Interface with customers, technicians, and salespersons to identify vehicle repairs.
• Verify work performed and diagnose issues accurately.
• Schedule service appointments and maintain customer information.

Skills

Customer service experience

Time management

Strong work ethic

Communication skills

Job description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Bozeman. We are looking for a Service Advisor to join our Service team. At Kendall Ford of Bozeman, our Service Department is a fast-paced environment serving clients throughout the community.

Benefits

• Competitive pay plan / no cap on earnings – earn up to $100,000 plus!
• Substantial bonus program
• Career path development opportunities
• Competitive Paid Time Off & Paid Personal Leave
• Shop Manager on-site for assistance
• Fair dispatching/team work environmentLarge loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for your and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be that first contact of Kendall in our service departments.

Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver’s license and a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Responsibilities

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, completing work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.