Kelsey's Bus Person - Requisition #498500

Infor; Temecula (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

Pechanga Resort and Casino is seeking a friendly Busser to support servers and enhance guest experience in our dining venues. You will clear tables, reset dining surfaces, maintain water service, and assist with bread service while delivering warm, personalized service to guests.

With 6 months experience preferred and a high school diploma or GED, you will communicate effectively, work as part of a team, and uphold safety and cleanliness standards across service areas at Pechanga.

Qualifications

• High School diploma or GED required.
• At least 6 months’ experience preferred.
• Must qualify to obtain and maintain a Class “B” gaming license; Food Handlers Certificate; Tips Certification.
• Good communication and guest service skills.

Responsibilities

• Clearing tables after guests are done with meal.
• Clearing all soiled china, glass, or silverware throughout guests’ dining experience.
• Resetting tables to standard as designated by management.
• Maintaining water service throughout meal for guests.
• Provide bread service to each table as specified by the outlet’s menu.
• Assisting server with small duties throughout service to appease guests.
• Be an ambassador for the guests, relay any messages to server as necessary.
• Provide personalized guest service to each table, interact with guests, smile and offer warm greetings and fare wells.
• Other duties as assigned.

Skills

Communication skills

Math skills

Reasoning ability

Tray service

Customer service

Menu knowledge

Education

High School diploma or GED

Job description

GENERAL SUMMARY: Bussers are a secondary service line of support for the guests in the dinner houses. Bussers are a first line of support for servers. They interact both directly and indirectly with guests. They contribute by creating a net of back service for each table, giving each guest not only a server, but a busser who assist in accommodating their every need at the table. Ultimately bussers allow the department a higher rate of success with each guest by fulfilling the following duties and responsibilities.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

• Clearing table after guests are done with meal.
• Clearing all soiled china, glass, or silverware throughout guests’ dining experience.
• Resetting tables to standard as designated by management.
• Maintaining water service throughout meal for guests.
• Provide bread service to each table as specified by the outlet’s menu.
• Assisting server with small duties throughout service to appease guests.
• Be an ambassador for the guests, relay any messages to server as necessary. Communicate any needs to server and oblige guests whenever possible.
• Provide personalized guest service to each table, interact with guests, smile and offer warm greetings and fare wells.
• Other duties as assigned.

ACCOUNTABILITY: This position has no supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

Education/Experience/Training: A High School diploma or General Education Degree (GED) is required. At least 6 months’ experience is preferred to successfully perform this job.

• Communication Skills: ability to read, write and comprehend simple instructions, short correspondence, and memos; read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; effectively present information in one‑on‑one and small group situations to guests, clients, and other Team Members of the organization.
• Mathematical Skills: ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's; performance of these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability: apply common sense understanding to carry out detailed but uninvolved written or oral instructions; handle problems involving a few concrete variables in standardized situations.
• Certificates, Licenses, Registrations: Must qualify to obtain and maintain a Class “B” gaming license; Food Handlers Certificate; Tips Certification.
• Skills/Abilities: Ability to perform tray service; take direction well and without being offended; personable; knowledgeable about the menu, restaurant offerings and resort amenities; required service classes within the first 90 days of employment through the PLDA.