Journey Clubhouse Bus Person - Requisition #374670

Infor; Temecula (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Infor is looking for Bussers to provide secondary service support in Temecula, California. Bussers will assist servers by interacting with guests and fulfilling various duties to enhance the dining experience. Responsibilities include clearing tables, maintaining water service, and providing personalized service.

The ideal candidate has a High School diploma or GED and preferably at least 6 months of experience. This is an excellent opportunity to join a dynamic team focused on guest satisfaction.

Qualifications

• At least 6 months’ experience is preferred.
• Must qualify to obtain and maintain a Class 'B' gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.

Responsibilities

• Clearing tables after guests are done with meals.
• Maintaining water service throughout the meal for guests.
• Providing personalized guest service to each table.

Skills

Tray service

Personable

Knowledge of menu

Education

High School diploma or GED

Job description

General Summary

The Bussers are a secondary service line of support for the guests in the dinner houses. Bussers are a first line of support for servers. They interact both directly and indirectly with guests. They contribute by creating a net of back service for each table, giving each guest not only a server, but a busser who assists in accommodating their every need at the table. Ultimately Bussers allow the department a higher rate of success with each guest by fulfilling the following duties and responsibilities.

Four Diamond Service Agreement

All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

Key Responsibilities

• Clearing table after guests are done with meal.
• Clearing all soiled china, glass or silverware throughout guests’ dining experience.
• Resetting tables to standard as designated by management.
• Maintaining water service throughout meal for guests.
• Providing bread service to each table as specified by the outlet’s menu.
• Assisting server with small duties throughout service to appease guests.
• Being an ambassador for the guests, relaying messages to server as necessary and communicating any needs to server to oblige guests whenever possible.
• Providing personalized guest service to each table, interacting with guests, smiling and offering warm greetings and farewells.
• Other duties as assigned.

Accountability

This position has no supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.

Education / Experience / Training

A High School diploma or General Education Degree (GED) is required. At least 6 months’ experience is preferred to successfully perform this job.

Communication Skills

This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. It also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, it requires the ability to effectively present information in one‑on‑one and small group situations to guests, clients, and other Team Members of the organization.

Mathematical Skills

This position requires the ability to add and subtract two‑digit numbers and to multiply and divide with tens and hundreds. It also requires the ability to perform these operations using units of American money, weight measurement, volume, and distance.

Reasoning Ability

This position requires the ability to apply common‑sense understanding to carry out detailed but uninvolved written or oral instructions. It also requires the ability to work with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Must qualify to obtain and maintain a Class “B” gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.
• Must qualify to obtain and maintain a Tips Certification.

Skills / Abilities

• Ability to perform tray service. In many dinner houses, tray service is mandatory. Be able to load, carry and unload trays in a manner safe for oneself and guests.
• Takes direction well and without being offended. Bussers will receive directions and requests from servers, guests and management.
• Bussers need to be personable.
• Bussers are expected to be knowledgeable about the menu, offerings within the restaurant they are working in, and amenities of the resort.
• Other service‑related classes required of the service team within the first 90 days of employment to be taken through the PLDA.