Keke's FOH Specialist - Atlantic

RREMC Restaurants, LLC; Jacksonville (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

RREMC Restaurants, LLC is looking for a Front of House Specialist to be the first point of contact for guests and set the tone for a warm, inviting dining experience. You will manage guest flow, seating, and service efficiency from arrival to departure.

Responsibilities include greeting guests, recording party details, providing wait times, escorting to tables, accommodating seating requests, and maintaining a clean host area. Flexibility and strong teamwork are essential for smooth operations.

Qualifications

• Excellent guest-service orientation
• Strong communication and organizational skills
• Ability to manage guest flow and seating efficiently

Responsibilities

• Greet guests warmly upon arrival and create a welcoming first impression.
• Record guest names, party sizes, and pager information when immediate seating is unavailable.
• Provide guests with estimated wait times and keep them informed during the wait.
• Page guests when their tables are ready and confirm party size.
• Escort guests to their tables with menus and silverware for a smooth transition.
• Accommodate special seating requests when feasible and balance seating across sections.
• Inform guests of their server’s name to personalize the experience.
• Maintain cleanliness in the host area, floors, and glass surfaces.
• Clear and reset tables promptly; remove used items and assist with bus duties.
• Respond promptly to guest requests and relay needs to servers as needed.
• Collaborate with servers and fellow hosts to optimize seating and table utilization.
• Assist servers with plate removal during peak periods and with large parties.
• Keep front-of-house areas clean and organized and ensure floors and walkways stay clear.
• Be flexible and ready to fill in anywhere as directed by management.

Job description

As a Front of House Specialist team member, you will be the first point of contact for our guests, setting the tone for a warm and inviting dining experience. Your role is essential in creating a welcoming atmosphere, managing guest flow, and ensuring efficient service. With your friendly demeanor and organizational skills, you’ll help make every guest’s visit memorable from the moment they arrive.

• Warmly and graciously greet all guests upon arrival, ensuring they feel welcomed.
• Greet guests entering the restaurant whenever possible, providing a friendly first impression.
• When immediate seating is unavailable, record guest names, party sizes, and issue pagers for a smooth waiting experience.
• Provide guests with estimated wait times and keep them informed throughout their wait.
• Page guests when their tables are ready, thanking them for their patience and inquiring about the number of children in their party.
• Escort guests to their tables with menus and silverware, ensuring a seamless transition.
• Accommodate special seating requests whenever feasible, balancing customer flow in service sections.
• Upon seating, inform guests of their server’s name to enhance the personal touch.
• Thank guests as they leave and invite them to return, reinforcing a welcoming environment.
• Maintain cleanliness in the host area, including floors and door glass, to ensure a tidy appearance.
• Remove used tableware promptly as guests finish, keeping the dining area organized.
• Clear tables after guests, taking tableware to bus bins and placing items in their designated washing areas.
• Respond promptly and appropriately to guest requests, communicating needs to servers as necessary.
• Collaborate with servers and fellow hosts to ensure efficient seating and optimal table utilization.
• Assist servers with plate removal, especially during peak periods and with large parties.
• Keep all front of house areas clean, including floors around trash cans and walkways.
• Be proactive in maintaining cleanliness by promptly cleaning tabletops, chairs, and booths between seatings, as well as checking and cleaning floors as needed.
• Thank guests as they leave to leave a lasting positive impression.
• Be flexible and available to fill in where needed to ensure smooth and efficient operations, as directed by the restaurant manager or immediate supervisor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.