FOH - Server

SA Hospitality Group; New York (NY); On-site; USD 21,000 - 34,000; Part time

Job summary

SA Hospitality Group in New York is seeking a friendly, efficient server to create an exceptional dining experience by greeting guests, explaining menus, taking orders, delivering beverages and meals, and ensuring timely service.

You will work in a fast-paced, team-driven environment, maintain station cleanliness, handle payments, follow opening/closing procedures, and stay expert on our wine and menu offerings while upholding safety and guest satisfaction.

Qualifications

• Must communicate effectively in English with guests and staff.
• Able to multitask in a fast-paced dining environment.
• Work well in a team and maintain personal cleanliness.
• Demonstrate time management and ability to handle high volume of service.

Responsibilities

• Greet guests and explain menus and offerings.
• Take beverage and food orders promptly and professionally.
• Serve beverages and food to guests.
• Clear and clean tables quickly and efficiently.
• Perform side-work and service opening/closing duties as required.
• Maintain clean and organized wait staff stations.
• Alert management to service, guest, or safety issues.
• Provide appropriate service recovery to ensure guest satisfaction.
• Receive and process guest payments when closing checks.
• Assist with other service-related duties as assigned by management.
• Follow opening and closing service procedures and communicate steps to staff.
• Maintain professional demeanor with all staff.
• Assist with food delivery and other service steps as needed.
• Be accessible to staff and guests to answer service and beverage questions.
• Communicate training steps to staff handling food and beverages.
• Collect contact tracing information from tables and return to host.
• Prompt guests to wear masks when leaving tables or using restrooms.
• Maintain knowledge of the food, wine, and cocktail menus; participate in continued education.
• Be an expert on our brand and offerings.

Skills

English communication

multitask

teamwork

attention to detail

time management

physical stamina

Job description

Position Purpose: This person is responsible for creating positive guest interactions while serving them in a friendly and efficient manner to create an exceptional dining experience.

Key Responsibilities/Accountabilities:

• Greet all guests and explain our menus and offerings.
• Take beverage and food orders in a prompt and professional manner.
• Serve beverages and food to guests.
• Clear and clean tables in a prompt and efficient manner
• Perform side-work, and any other service opening or service closing duties as required.
• Ensure that wait staff stations are clean and maintained throughout the shift.
• Alert Management of any service, guest and/or safety issues
• Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
• Receive and process guest’s payments when closing the checks.
• Assist with other service-related duties assigned by management.
• Follow service opening and service closing procedures before and after the service.
• Always maintain professional demeanor with all staff.
• Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
• Be accessible to all staff and guests to answer any service and beverage related questions.
• Follow service steps based on our training manual and assist in communicating same to all staff who handle or serve food and beverages.
• Collect contact tracing from table and return to host.
• Prompt guests to wear mask if they stand up from the tables to walk around or use restroom.
• Maintain expertise on food menu, wine menu, cocktail menu. Attend continued education classes when provided.
• Be an expert on our brand and offerings.

Minimal Essential Requirements:

• Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Ability to multitask and work in a fast-paced environment.
• Flexible schedule
• Detail oriented.
• The ability to work as part of a team, and personal cleanliness.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume of production.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.