KDB Product Support Engineer

KX; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Private healthcare package

Employee Assistance Programme

Enhanced maternity and paternity

Job summary

KX in New York is seeking a KDB+ Product Support Engineer to deliver advanced technical support for mission-critical, low-latency systems used by Tier‑1 financial institutions.

You will troubleshoot kdb+/q performance, data pipelines, and networking issues; support customer deployments, upgrades and production incidents; and collaborate with engineering to resolve defects while creating and maintaining technical documentation.

Qualifications

• Minimum 2+ years in product/technical support or kdb+/q engineering.
• Provide advanced technical support for KX products, ensuring stability and high performance.
• Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance.
• Support customer deployments, upgrades, and production incidents.
• Collaborate with engineering to resolve product defects and enhance functionality.
• Create and maintain technical documentation and knowledge-base articles.
• Participate in global on-call rotation, including occasional weekend or after-hours coverage.

Responsibilities

• Provide advanced technical support for KX products, ensuring stability and high performance.
• Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance.
• Support customer deployments, upgrades, and production incidents.
• Collaborate with engineering to resolve product defects and enhance product functionality.
• Create and maintain technical documentation and knowledge-base articles.
• Participate in global on-call rotation, including occasional weekend or after-hours coverage.

Skills

Strong analytical and problem-solving

Excellent communication skills

Experience supporting enterprise or

Experience troubleshooting performance

Experience working with real-time data

Tools

Kafka

Solace

TCP/IP fundamentals

Job description

KX is hiring a KDB+ Product Support Engineer for our team. You will provide advanced technical support for mission‑critical, low‑latency systems used by Tier‑1 financial institutions.

Job requirements

Skills

• Strong analytical and problem‑solving capabilities.
• Excellent communication skills.
• Strong analytical and problem‑solving capabilities.
• Excellent communication skills.
• Experience supporting enterprise or mission‑critical systems.
• Experience troubleshooting performance, memory, or networking issues.
• Experience working with real‑time or time‑series data systems.

Preferred Qualifications

• Experience in financial services, market data, or trading systems.
• Knowledge of real‑time data pipelines or messaging (Kafka, Solace).
• Familiarity with ITIL support processes.
• Understanding of TCP/IP and networking fundamentals.

Location & Workplace

Type: This position takes on a Hybrid working model based in our NY office

Why Choose KX

• Data Driven: We lead with instinct and follow fact.
• Naturally Curious: We lean in, listen and learn fast.
• All In: We take ownership, take on challenges and give it our all.

Key Responsibilities

• Minimum 2+ years of experience in product/technical support or kdb+/q engineering roles.
• Provide advanced technical support for KX products, ensuring stability and high performance.
• Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance.
• Support customer deployments, upgrades, and production incidents.
• Collaborate with engineering to resolve product defects and enhance product functionality.
• Create and maintain technical documentation and knowledge‑base articles.
• Participate in global on‑call rotation, including occasional weekend or after‑hours coverage.

• Individually tailored training and skills development
• Private healthcare package and Employee Assistance Programme
• Enhanced maternity and paternity package