Karen Bilingual Interpreter - Remote

CyraCom; United States; Remote; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking skilled interpreters to provide exceptional phone and video interpretation services. This role offers the opportunity to engage in meaningful communication across various sectors, including medical and legal fields. As a vital part of the team, you will ensure accuracy and confidentiality while adhering to well-defined protocols. With a supportive environment and opportunities for professional development, this position is perfect for those looking to make a difference in the interpretation landscape. Join a diverse and inclusive team where your skills will be valued and nurtured.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Professional development opportunities

Qualifications

• 3+ years of professional interpreting experience required.
• Interpreter certification or training courses are necessary.
• Fluency in English and target language is essential.

Responsibilities

• Perform skilled consecutive, first-person interpretation.
• Follow CyraCom’s interpreter protocols and policies.
• Maintain confidentiality as per CyraCom Interpreter policies.

Skills

Professional interpreting experience

Interpreter certification

Fluency in English and target language

Communication skills

Attention to detail

Education

High school completion or equivalent

Tools

Standard office equipment

Job description

Important Note: Professional interpretation experience and/or interpreter certification and training are required for this position. A combination of experience and training can be considered for the role.

Qualifications:

• 3+ years of professional interpreting experience
• Interpreter certification or Interpretation training courses
• Authorized to work in the US
• High school completion or equivalent
• Proficient in English and target language, as determined by our Language Checkup assessment
• Remote Position - must reside in the US

We Offer:

• CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, professional development, and competitive salaries.
• This role typically starts at a base annual salary of $25,000.
• Paid professional interpreter training
• Overtime pay and merit-based increases
• Internal promotion opportunities
• A diverse, inclusive, and supportive environment

Position Summary:

This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems. This description applies to the entire Interpreter classification regardless of language(s) spoken.

• Provides meaning-for-meaning interpreting.
• Follows CyraCom’s interpreter protocols as per CyraCom training, policies, and procedures.
• Follows all CyraCom policies and procedures related to information confidentiality and interpreter ethics.
• Attends all required training for interpreters, such as training by the CyraCom Quality and Development Department.
• Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients, such as medical, legal, social services, etc.
• Maintains confidentiality as per CyraCom Interpreter policies.
• Uses standard office equipment such as telephones, computers, copiers and fax machines.
• All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone

Other Duties and Responsibilities:

• Performs all other duties as assigned.

Knowledge, Skills & Abilities:

• Fluency in English and the target language.
• Skilled at communicating, both orally and in writing in English and target language.
• Basic understanding of linguistics and different cultures.
• Skilled in adjusting to rapidly changing circumstances.
• Ability to react calmly and effectively in emergency situations.
• Strong attention to detail and accuracy.
• Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
• Exceptional commitment to confidentiality as per CyraCom Interpreter policies.
• Skilled at keeping supervisors informed of problems or issues.
• Skilled in establishing and maintaining effective work relationships.
• Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.

About the company

CyraCom is the leading provider of phone & video interpretation. Our certified interpreters service calls in our large-scale US contact centers.