K-12 Group Performing - Tour Associate

WorldStrides; United States; Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Job summary

WorldStrides is a global leader in educational travel and experiential learning, offering programs across education, performing arts, language immersion and more. This role supports the Director of Performance Sales and Tour Specialists, handling administrative duties, client servicing, and data management to ensure smooth operations.

The Tour Associate collaborates with Sales Reps, manages itineraries, and helps coordinate payments and parent communications, while contributing to a

Qualifications

• Minimum 3 years’ experience in an administrative role.
• Bachelor's degree or equivalent business experience preferred.
• Strong proficiency in Word, Excel, PowerPoint and CRM software.

Responsibilities

• Support Director of Performance Sales and Sales Reps on daily activities.
• Manage Tour Evaluations and client communications.
• Maintain CRM and Tour Web Portal with accurate data.
• Process enrolment figures and monitor Full Refund Protection sales.
• Coordinate travel bookings, deposits, and final payments.
• Attend meetings, conferences, and assist in Parent Meeting presentations.
• Handle 24-hour emergency calls and reconcile expenses.

Skills

Administrative support

Microsoft Office

CRM systems

Customer service

Education

Associate degree or higher

Tools

Excel

PowerPoint

Word

CRM

Job description

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

Reporting to the Director of Performance Sales, a Tour Associate is responsible for supporting the Director of Performance Sales and Performance Tour Specialists in both revenue generating and administrative duties. Primary responsibilities include providing excellent service support directly to Program Leaders, building long lasting relationships with these clients, and partnering with Tour Consultants throughout the sales process.

Responsibilities:

• Supports Director of Performance Sales & Sales Reps
• Manages Tour Evaluations
• Works directly with clients for day-to-day customer servicing
• Manage client information in CRM and Tour Web Portal
• Monitors enrolment and Full Refund Protection sales
• Manages and disseminates to Operations all passenger count changes and final counts
• Creates and distributes Parent Letters and Parent Meeting Information
• Supports Sales Reps in Parent Meeting Presentations
• Conduct parent meetings, attend conferences, orientations, FAM trips, and conventions as needed
• Field 24 hour emergency phone calls, as needed
• Reconcile credit card expenses in Concur
• Manage timelines to meet due dates
• Review bookings and create final itinerary
• Book performance and clinics, along with any associated admissions tied to those activities.
• Provide final counts for all performance bookings and pay deposits/final payments
• Any other responsibilities that may be assigned from time to time

Qualifications:

• Highly organized with a background in Administrative support
• Ideally a minimum of 3 years’ experience in an administrative role
• Minimum 2 year college degree (or equivalent business experience) – travel or hospitality industry a plus
• Goal-focused, self-sufficient individual who takes initiative
• Responsive team player
• Exceptional work ethic
• Strong computer skills (i.e., Microsoft Word, Advanced Excel, PowerPoint). Use of a CRM system preferred.
• Comprehensive health benefits: medical, dental, vision, life, AD&D, accident, critical illness, disability insurance, FSA/HSA options with employer HSA contributions, and a generous 401(k) match.
• Generous paid time off including 11 paid company holidays, 25 PTO days the first year (prorated), 1 paid volunteer day, 4 mental health days, and bereavement
• Professional development support, including up to $5,250 annually for tuition reimbursement and up to $1,000 for certifications annually
• Opportunities for paid and discounted travel
• Flexible work schedule providing on-site, remote, and hybrid office opportunities
• Encouraged participation in a wide variety of Employee Resource Groups
• Employee Assistance Program (EAP) and wellness resources, including fitness centers at select locations
• Paid parental, caregiver, and disability leave
• Team Member Discount Program
• Engaging, collaborative, and fun work environment

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount WorldStrides is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

California Salary Range

$40,000 - $45,000 USD

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount WorldStrides is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Maryland Salary Range

$40,000 - $45,000 USD

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount WorldStrides is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

New York Salary Range

$40,000 - $45,000 USD

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount WorldStrides is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Massachusetts Salary Range

$40,000 - $45,000 USD

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount WorldStrides is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Virginia Salary Range

$40,000 - $45,000 USD

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.