Jury Administrative Support Specialist

spokanecounty; Hudson (WI); On-site; USD 44,000 - 61,000; Full time

Job summary

The Spokane Superior Court Jury Staff Assistant is part of the Jury Management Department, handling juror needs for Spokane Superior, District and Municipal Courts. You will respond to inquiries via phone, email, and in person, process qualification questionnaires, and assist with juror check-in and registration on reporting days.

You will also prepare documentation for jurors’ employers, liaise with judges and attorneys, and coordinate daily jury panel logistics while maintaining

Qualifications

• Experience handling inquiries by phone, email, and in-person.
• Familiarity with basic clerical tasks and record keeping.
• Ability to proofread and transcribe documents accurately.

Responsibilities

• Answers incoming calls; takes messages; directs caller to correct individual.
• Receives and resolves or refers citizen complaints to appropriate authorities.
• Types legal documents, letters, reports, agendas, contracts, bids, etc.
• Proofreads and corrects drafts for grammar, punctuation, spelling, and format.
• Takes dictation and transcribes from tapes; answers correspondence.
• Compiles data based on research techniques and statistical compilations.
• Drafts financial, statistical, and narrative reports as requested.
• Follows up on actions of a court or committee to ensure decisions are implemented.
• Resolves errors by researching causes and remedies with public or private entities.
• Maintains filing systems; deletes, purges, destroys records per procedures.
• Takes and transcribes minutes; prepares and distributes follow-up materials.
• Receives work from various sources and processes it for administrative use.
• Organizes, prioritizes and coordinates production for management analysis.
• Provides the public with information and policy guidelines with tact.

Skills

Phone support

Customer inquiry handling

Data entry

Job description

Note: Current Employees must use the Workday Dashboard career section to apply for this position.

Employee Type: Regular

Department: Superior Court

Salary: $43,804.80 - $61,360.00 Annually / $3,650.40 - $5,113.33 Monthly / $21.06 - $29.50 Hourly

Scheduled Weekly Hours: 40

Overtime Eligibile: Yes

Job Posting Date Range: 09/22/2026 - Until Filled

Job Summary

The Jury Management Department consists of two employees - a Jury Management Coordinator and the Jury Staff Assistant. The department manages juror needs for Spokane Superior, District and Municipal Courts. This position serves as a vital part of the judicial system by providing essential administrative and operational support to the Jury Management Department. This position functions as the primary point of contact for both prospective and active jurors, ensuring the smooth execution of all processes related to juror summoning, qualification, orientation, and payment. The Jury Staff Assistant processes returned qualification questionnaires, evaluates requests for excusal or postponement, and updates all relevant information within the Court's Jury Management System. The role requires responding to a high volume of inquiries via phone, email, and in‑person visits, as well as assisting with juror check‑in and registration on reporting days. The Jury Staff Assistant delivers clear and concise presentations on jury service, court procedures, and expectations, and coordinates the daily logistics of jury panels by assigning jurors to specific courtrooms and managing their movement throughout the courthouse. They prepare documentation for jurors' employers, liaise with judges, attorneys, and courtroom staff to ensure timely delivery of panels for voir dire, and prepare and secure all necessary documentation for impaneled juries while maintaining confidentiality and accuracy. The Jury Staff Assistant is also responsible for resolving juror concerns with empathy and tact, escalating complex situations to the Jury Manager when necessary.

GENERAL PURPOSE

This position performs a variety of basic and routine clerical duties such as keyboarding or typing forms, letters, record entries, and other material, answers telephones, processes documents and records, extracts and compiles records or data, responds to inquiries concerning services and procedures, maintains and monitors established record keeping, collects and receipts fees, filing, and data base systems in support of office or unit operations. The position allocated to this class differs from the Administrative Support Specialist 1 classification by the routine nature of the clerical duties. Duties are recurring and accomplished by following established work methods or procedures. Within established guidelines, independently organizes, prioritizes and initiates work activities. Decision making authority (discretion) is limited to choice of appropriate methods or procedures. Guidance is provided in new or unusual situations. Deviation from established methods, procedures, or guidelines requires approval. Work is periodically reviewed to verify compliance with policies, procedures and standards.

ESSENTIAL JOB FUNCTIONS

• Answers incoming calls; takes messages as appropriate; directs caller to correct individual.
• Receives and resolves or refers citizen complaints to appropriate authorities.
• Types legal documents, letters, narrative and statistical reports, minutes, agendas, contracts, bids, etc. using typewriter or word processing program.
• Proofreads and corrects drafts for grammar, punctuation, spelling, and format.
• Takes dictation and/or transcribes from tapes and answers correspondence.
• Compiles data based on research techniques and on statistical compilations which require an understanding of department programs, policies and procedures.
• Drafts financial, statistical, narrative, and/or other reports as requested.
• Follows up on actions of a court, committee, board, etc. to ensure that decisions are implemented, documents are prepared and appropriate parties notified.
• Resolves errors by researching causes and/or remedies which may require contacting the public, vendors or public and private agencies, groups or individuals.
• Maintains filing systems by deleting, purging and destroying records in accordance with established procedures.
• Takes and transcribes minutes and/or records hearings and meetings; prepares and distributes follow up materials.
• Receives work from various sources and reviews and/or processes it for administrative use.
• Organizes, prioritizes and coordinates production into a usable form for management's analysis, review and/or release.
• Provides the public or other clients with information and/or policy and procedure guidelines regarding a wide variety of issues requiring the highest degree of tact, jud