Juror Service Specialist – Hybrid, Entry Level

Massachusetts Trial Court; Boston (MA); Hybrid; USD 49,000 - 73,000; Full time

Job summary

Massachusetts Trial Court seeks a Juror Service Representative I to handle juror-service inquiries, schedule juror appointments, and coordinate with departments. You will review juror images, process requests, and assist with the jury management system while maintaining confidentiality and accurate records.

Requires a high school diploma or GED and at least one year of related experience; strong customer service and written communication skills are essential.

Qualifications

• High School diploma or GED required.
• One year of related work experience required.
• Ability to learn Departmental and court policies and procedures.

Responsibilities

• Handles communications related to juror service and answers public inquiries.
• Reschedules delinquent jurors and assists with main switchboard calls.
• Uses web application to review archived juror images and jury management software to process requests.

Skills

Customer service

Data entry

Organization

Communication

Oral and written communication

MS Office

Education

High School diploma or GED

Equivalent combinations of education and experience

Tools

MS Office

Job description

Massachusetts Trial Court seeks a Juror Service Representative I to handle juror-service inquiries, schedule juror appointments, and coordinate with departments. You will review juror images, process requests, and assist with the jury management system while maintaining confidentiality and accurate records.

Requires a high school diploma or GED and at least one year of related experience; strong customer service and written communication skills are essential.