Juror Service Representative I

Massachusetts Trial Court; Boston (MA); Hybrid; USD 49.000 - 73.000; Vollzeit

Zusammenfassung

Massachusetts Trial Court seeks a Juror Service Representative I to handle juror-service inquiries, schedule juror appointments, and coordinate with departments. You will review juror images, process requests, and assist with the jury management system while maintaining confidentiality and accurate records.

Requires a high school diploma or GED and at least one year of related experience; strong customer service and written communication skills are essential.

Qualifikationen

• High School diploma or GED required.
• One year of related work experience required.
• Ability to learn Departmental and court policies and procedures.

Aufgaben

• Handles communications related to juror service and answers public inquiries.
• Reschedules delinquent jurors and assists with main switchboard calls.
• Uses web application to review archived juror images and jury management software to process requests.

Kenntnisse

Customer service

Data entry

Organization

Communication

Oral and written communication

MS Office

Ausbildung

High School diploma or GED

Equivalent combinations of education and experience

Tools

MS Office

Jobbeschreibung

Official Title: Juror Service Representative I

Pay Grade: Grade 9S

Salary Range: 9S Entry Level Pay $49,319.66 to Pay Range Maximum $72,689.24

Starting Pay: $49,319.66

Salary Notes: This position is designated as a Union position. All new hires must start at the entry level rate for this role per the collective bargaining agreement/MOA with OPEIU, Local 6. Pay may advance within the salary band according to the CBA/MOU.

Departmental Mission Statement

The core mission of the Office of Jury Commissioner (OJC) is to provide randomly-selected pools of eligible jurors, representative of the community from which they are drawn, to each of the jury courts of the Commonwealth of Massachusetts, in accordance with the needs of those courts and the direction of the Trial Court. The OJC is committed to educating the public on the value and responsibility of serving as a juror, and to providing courteous, professional service to the public and the courts.

Organizational Profile

http://www.mass.gov/courts/jury/index2.htm

Notes: Customer service experience preferred. Hybrid position with three in office days and two remote. Wednesday in office required. Hybrid work subject to change.

Position Summary

Answers or refers all telephone inquiries pertaining to juror service matters and coordinates juror service questions and complaints with other departments, as needed. Evaluates jurors and certifies juror attendance.

Supervision Received

Works under the direction of the Operations Manager or designee.

Essential Functions and Responsibilities

• Handles communications related to juror service. . Answers calls from the public and provides instructions on service.
• Takes calls for the legal department and reschedules delinquent jurors.
• May assist with calls at the OJC main switchboard and directs them to the appropriate department.
• Uses a web application to access OJC images to review archived document images.
• Uses jury management software to process juror requests and resolve issues. Engages other OJC and Trial Court staff as necessary.
• Performs other duties as required.

Job Competencies

• Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court.
• Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.
• Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording opportunities to those they supervise as scheduling permits.
• Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
• Applied Knowledge: Demonstrates ability with MS Office and other business technologies and can properly support the administration of departmental policies, procedures, and initiatives in a unionized employee environment.
• Problem Solving: Accurately assesses common operational problems and recommends and facilitates appropriate solutions.
• Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.
• Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals.

Minimum Requirements

Education and Experience

• High School diploma or G.E.D. equivalency
• One (1) year of related work experience
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Knowledge, Skills and Abilities

• Knowledge of: Modern office equipment and technology, including computers and applicable software.
• Knowledge of: Proper spelling, grammar, and punctuation.
• Skill in: Organization and time management.
• Skill in: Customer service.
• Skill in: Data entry.
• Ability to: Establish effective working relationships with others.
• Ability to: Prepare clear and accurate reports.
• Ability to: Maintain appropriate records.
• Ability to: Maintain confidentiality of information.
• Ability to: Communicate effectively, both orally and in writing.
• Ability to: Work independently and follow oral and written instructions.
• Ability to: Recognize, analyze, and solve a variety of problems.
• Ability to: Learn Departmental and court policies and procedures.
• Ability to: Learn Court and jury system policy and procedures.

Supervisory Responsibility

This position does not require supervision of others.

Working Conditions

Work is frequently performed in office or similar indoor environments.

Physical Demands

This position requires sedentary work: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.