Junor Business Systems Analyst (Entry Level, Remote, Summer 2027)

ICF International; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

ICF is seeking a Junior Business Systems Analyst to support digital product development for government clients. This entry-level, full-time role is fully remote within the United States and begins Summer 2027, with pay anticipated around $60K.

You will work under a management team dedicated to your professional development and contribute to Agile delivery. You will gather requirements, document use cases and user stories, support testing, and help maintain requirements traceability.

Qualifications

• Bachelor's degree required and expected to start by Summer 2027.
• US citizenship or work authorization required and ability to work in the U.S.
• Entry-level position with willingness to learn in an Agile environment.

Responsibilities

• Support the full digital software development cycle from requirements to delivery.
• Gather requirements via interviews, documents, questionnaires, and use cases.
• Document requirements with user stories, acceptance criteria, UML, and guides.
• Maintain requirements traceability throughout the project lifecycle.
• Collaborate with SMEs and Scrum team in an Agile setting.
• Assist with testing and verification activities.

Skills

Analytical thinking

Documentation skills

Clear communication

Agile / SDLC understanding

Prioritization

Education

Bachelor's degree

Tools

JIRA

Confluence

MS Visio

Mural

Excel

Word

Job description

As a Junior Business Systems Analyst (BSA) at ICF, you will utilize your analytical and critical thinking abilities to address client challenges effectively. In this position, you will take ownership of project deliverables, operate in a dynamic and diverse setting, benefit from flexible work arrangements, and receive support from a management team dedicated to your professional development. The role requires advanced analytical and documentation skills within a digital development context, as well as the capacity to prioritize tasks, assume responsibility, manage multiple assignments, and collaborate efficiently in an Agile software development environment.

This is an entry-level, full-time position expected to begin Summer 2027. Work may be fully remote from any U.S. state. Pay is anticipated to be in the $60K range.

The Work

ICF provides comprehensive support to federal and state agencies in the development and management of their digital products. Typical engagements include modernization initiatives, operations and maintenance, and the development of new digital products that align with client objectives and goals.

Our digital delivery teams specialize in holistic support in the areas of project management, software development, UX/UI design, analytics, content strategy, content management, and product management. These multidisciplinary groups cooperate remotely to accomplish their work in accordance with agency goals. The Junior Business Systems Analyst will work collaboratively to connect these various disciplines through clear and concise communication and support projects with meticulous organizational skills.

Responsibilities:

• Support the full digital software development cycle, including requirements, research, design, stakeholder engagement, testing, and delivery of user-facing systems.
• Gather requirements by conducting interviews (with both internal and external stakeholders), reviewing documents, distributing questionnaires, analyzing business processes, outlining use cases and scenarios, performing business analysis, and examining current systems.
• Use a range of methods to document requirements, such as Behavior-Driven Development (BDD) specifications, user stories, acceptance criteria, workflow and United Modeling Language (UML) diagrams, use cases, and guides for users.
• Maintain comprehensive requirements traceability documentation and monitor the status of requirements consistently throughout the project lifecycle.
• Communicate effectively, both verbally and in writing, with team members and stakeholders who depend on this information to establish system requirements or organizational processes.
• Facilitate team meetings to gather, document refine and prioritize requirements, design system enhancements, identify action items, and drive user feedback.
• Document user experience (UX) design discussions, write requirements in the team's workspace, and breakdown requirements into user stories in the team's issue log system.
• Conduct diverse testing activities by defining test scenarios and cases, executing test procedures, and thoroughly documenting results.
• Work collaboratively with subject matter experts, designers, and user experience researchers within an Agile framework.
• Provide recommendations for enhancing internal processes, accompanied by potential solutions.
• Collaborate with the Scrum Master and provide support as a backup when necessary.

Required Skills and Qualifications:

• A completed bachelor's degree by start date.
• Candidate must be a US citizen, reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. per contract requirements.

Preferred Skills:

• Proficiency with MS Office tools (Excel, Word).
• Proficiency with JIRA and Confluence or similar applications in support of Agile software delivery.
• Scrum Master/Agile certification or training.
• Excellent organizational and communication skills with meticulous attention to detail. Ability to follow-through, including the flexibility to perform in an ever-changing work environment.
• Strong analytical skills, especially business process analysis and diagraming using tools like Microsoft Visio or Mural.
• Ability to juggle multiple projects in a fast-paced environment and meet deadlines.
• Must be able to pass any required background check(s).

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.