Junk Removal and Customer Service

1-800-GOT-JUNK?; Thousand Oaks (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Full benefits package with Medical, 9/

Award-winning workplace

Performance-based bonuses

Uncapped profit share

Overtime

1 weekend shift mandatory

Job summary

1-800-GOT-JUNK? Southwind Ventura County team is hiring a Customer Experience Lead in Westlake Village, CA. This full-time role blends sales with hands-on service, delivering wow moments for customers while tackling on-site solutions.

You''ll engage with customers, discuss pricing, and lead the day-to-day service experience. You should be energetic, dependable, and a strong communicator. The job requires physical activity (lifting 75+ lbs) and the ability to drive box trucks (training provided).

Qualifications

• Experience in customer-facing sales and service roles.
• Lifts up to 75+ lbs and physically active.
• Excellent communication and problem-solving abilities.

Responsibilities

• Create WOW moments through outstanding customer service.
• Lead pricing conversations and close on-site sales with clear estimates.
• Remove junk safely from homes and businesses.
• Drive, navigate, and operate box trucks (training provided).
• Maintain a professional, energetic presence and brand integrity.

Skills

Sales-driven

People-focused

Energetic

Dependable

Strong communicator

Job description

Ready to build a high-energy career where every day is different? Join ourField Sales & Service Teamand help us deliver exceptional customer moments and powerful service experiences. We're Southwind—the highest-performing 1-800-GOT-JUNK? franchise group — built onintegrity, accountability, and investing in people.

Junk Removal and Customer Service1-800-GOT-JUNK?Location: Westlake Village, CA
Job Type: Full-Time
Pay: $27-$31/hr (Profit Share + Tips + 18.50/hr)

Are you looking for an active, hands-on job where no two days are the same? Do you want to get paid to be active and talk to people? How about a job with room to advance and build new skills? Join our 1-800-GOT-JUNK? Ventura County team as a Customer Experience Lead where you’ll have fun while making a difference in the lives of our customers every day!

We are the world's largest junk removal company! Southwind, owners of 1-800-GOT-JUNK? is committed to excellence in customer service and employee satisfaction and we're expanding across 50+ US locations. We’re hiring ambitious, outgoing, and dynamic individuals who are committed to providing exceptional customer experiences.

What We’re Looking For:

• Sales-Driven: A passion for sales and a knack for exceeding customer expectations.
• People Focused: Friendly and personable, dedicated to delivering outstanding service.
• Energetic: Physically fit and enthusiastic about engaging in hands-on tasks.
• Dependable: Reliable and hardworking, positively contributing to our team culture.
• Strong Communicator: Excellent problem-solving skills and organizational abilities.

Role Overview:

As a Customer Experience Lead, you’ll bring energy, professionalism, and salesmanship to every job.

• Create WOW moments through outstanding customer service
• Lead pricing conversations, close on-site sales, and deliver clear estimates
• Remove junk safely from homes and businesses
• Drive, navigate, and operate box trucks (training provided)
• Lift, carry, load, and maneuver items up to 75+ lbs
• Represent our brand with integrity, professionalism, and a sharp appearance

Professional Growth:

Our team members grow fast. Advancement pathways include:

• Operations Lead
• Director of People Development
• Director of Operations
• General Manager

We promote from within whenever possible!

Pay Range:

Average $29/hr Total Compensation

• Base hourly rate
• Tips
• Uncapped profit share & performance incentives
• Overtime
• 1 mandatory weekend shift
• 3–4 weekday shifts
• Shifts run 8–10 hours and typically begin at 7am or 12pm depending on business needs
• Must maintain availability for 4 weekdays + 1 weekend day every week

Company-Wide Standards (Required for All Roles):

DOT Medical Certification

• A valid DOT Medical Card is required for driving commercial vehicles.
• We’ll set it up and cover the full cost of obtaining your DOT Medical Certification.

Why Us?

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development.

• Experience a fun, fast-paced workday filled with diverse tasks and challenges.
• Career advancement pathways.
• Competitive compensation and performance-based bonuses
• Award-winning workplace ("Best Places to Work" and "Fast 50 Company").

Full benefits package with Medical, Vision, Dental coverage and retirement options.

Our Mission Statement:

Anything is possible. Invest in people. Change the world.

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services.