Junk Removal and Customer Service

1-800-GOT-JUNK?; Salt Lake City (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Profit sharing

Tips

Medical, Vision, Dental

Job summary

Southwind, the 1-800-GOT-JUNK? franchise group in Utah, seeks a Customer Experience Lead in West Valley City. You’ll energize the team with hands-on field work and warm, proactive customer interactions to deliver memorable service moments.

Join a fast-paced, growth-oriented environment with profit sharing, tips, and a clear path to leadership roles as you drive sales and maintain high service standards.

Qualifications

• Sales-driven mindset with a knack for meeting and exceeding customer expectations.
• People-focused approach delivering outstanding service and experiences.
• Energetic, physically capable to handle hands-on tasks and active roles.
• Reliable team player contributing positively to the culture.
• Excellent communication and problem-solving abilities for on-site interactions.

Responsibilities

• Create WOW moments through outstanding customer service.
• Lead pricing conversations, close on-site sales, and deliver clear estimates.
• Remove junk safely from homes and businesses.
• Drive, navigate, and operate box trucks (training provided).
• Lift, carry, load and maneuver items up to 75+ lbs.
• Represent our brand with integrity and professionalism.

Skills

Sales-driven

People focused

Energetic

Dependable

Strong communicator

Job description

Ready to build a high-energy career where every day is different? Join ourField Sales & Service Teamand help us deliver exceptional customer moments and powerful service experiences. We're Southwind- the highest-performing 1-800-GOT-JUNK? franchise group - built onintegrity, accountability, and investing in people.

Junk Removal and Customer Service1-800-GOT-JUNK?Location: West Valley City, UT
Job Type: Full-Time
Pay: $20-$23/hr (Profit Share + Tips + 12/hr)

Are you looking for an active, hands-on job where no two days are the same? Do you want to get paid to be active and talk to people? How about a job with room to advance and build new skills? Join our 1-800-GOT-JUNK? Salt Lake City team as a Customer Experience Lead where you’ll have fun while making a difference in the lives of our customers every day!

We are the world's largest junk removal company! Southwind, owners of 1-800-GOT-JUNK? is committed to excellence in customer service and employee satisfaction and we're expanding across 50+ US locations. We're hiring ambitious, outgoing, and dynamic individuals who are committed to providing exceptional customer experiences.

What We’re Looking For:

• Sales-Driven: A passion for sales and a knack for exceeding customer expectations.
• People Focused: Friendly and personable, dedicated to delivering outstanding service.
• Energetic: Physically fit and enthusiastic about engaging in hands-on tasks.
• Dependable: Reliable and hardworking, positively contributing to our team culture.
• Strong Communicator: Excellent problem-solving skills and organizational abilities.

Role Overview: As a Customer Experience Lead, you’ll bring energy, professionalism, and salesmanship to every job.

• Create WOW moments through outstanding customer service
• Lead pricing conversations, close on-site sales, and deliver clear estimates
• Remove junk safely from homes and businesses
• Drive, navigate, and operate box trucks (training provided)
• Lift, carry, load, and maneuver items up to 75+ lbs
• Represent our brand with integrity, professionalism, and a sharp appearance

Professional Growth: Our team members grow fast. Advancement pathways include:

• Operations Lead
• Director of People Development
• Director of Operations
• General Manager

We promote from within whenever possible!Pay Range: Average $22/hr Total Compensation

• Base hourly rate
• Tips
• Uncapped profit share & performance incentives
• Overtime
• 1 mandatory weekend shift
• 3-4 weekday shifts
• Shifts run 8-10 hours and typically begin at 7am or 12pm depending on business needs
• Must maintain availability for 4 weekdays + 1 weekend day every week
  

Company-Wide Standards (Required for All Roles):DOT Medical Certification

• A valid DOT Medical Card is required for driving commercial vehicles.
• We’ll set it up and cover the full cost of obtaining your DOT Medical Certification.

Why Us? Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services.

• Experience a fun, fast-paced workday filled with diverse tasks and challenges.
• Career advancement pathways.
• Competitive compensation and performance-based bonuses
• Award-winning workplace ("Best Places to Work" and "Fast 50 Company").

Full benefits package with Medical, Vision, Dental coverage and retirement options.

Our Mission Statement: Anything is possible. Invest in people. Change the world.

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services.