Junior Technical Support Specialist

RateHawk; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Remote work options

External training stipend

Corporate English courses

Hotel/travel discounts

MyTime Day Off

Job summary

RateHawk is seeking a Technical Support Specialist to assist internal teams such as account managers, commercial and operations. You will diagnose issues, dig into the system to understand root causes, and implement fixes to keep workflows smooth.

The role demands strong analytical thinking, excellent written communication, and the ability to handle large data volumes with attention to detail. English proficiency at B1+ is required. Remote work options available.

Qualifications

• 1+ year of experience in technical or customer support.
• Strong logical and analytical thinking.

Responsibilities

• Support internal colleagues (account managers, commercial/operations) to diagnose and fix issues.
• Dig into how the product works to identify root causes and provide solutions.
• Collaborate in a small team to improve internal processes.

Skills

Analytical thinking

Written communication

Attention to detail

English proficiency B1+

Problem solving

Tools

Jira

CRM

Postman

Grafana

Kibana

Job description

We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn’t work as expected, and you find out why and fix it. It’s a great opportunity for someone who enjoys digging into how things work, likes solving puzzles, and wants to grow in a friendly international team. You’ll work in a small team of two, closely with the team lead.

• 1+ year of experience in technical or customer support
• Strong logical and analytical thinking
• Readiness to work with large volumes of technical data
• Excellent written communication skills
• Comfort with regular, repetitive, and routine tasks, with attention to detail and patience
• Genuine interest in the technical side of the product and in finding the root causes of errors
• Open, friendly, and easy-going communication style
• English level B1 (Intermediate) or higher, since you’ll regularly communicate with international colleagues

Nice to have:

• Basic SQL knowledge

• Experience with Jira and CRM systems

• Familiarity with tools like Postman, Grafana, or Kibana

• Experience in travel tech or B2B products

• Flexible schedules and opportunity to work remotely.

• Ambitious and supportive team who love what they do, appreciate each other, and grow together.

• Internal programs for adaptation and training, development of soft skills, and leadership abilities.

• Partial compensation for participating in external training and conferences.

• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.

• Corporate prices on hotels and travel services.

• MyTime Day Off - an extra non-working day without loss of compensation.