Junior Technical Account Manager: Open Source Tech Path

Red Hat; Raleigh (NC); On-site; USD 60,000 - 93,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Professional development

Job summary

Red Hat is seeking a Junior Technical Account Manager to build foundational knowledge of its products and support processes while ensuring timely resolution of basic technical challenges. You will work under close supervision, document interactions, and contribute to knowledge base content as you grow with a structured development program.

You will engage with peers, mentors, and customers to develop technical skills across the Red Hat portfolio, including Cloud, Automation, and AI solutions,

Qualifications

• Experience applying technical troubleshooting and problem-solving in an enterprise IT project.
• Strong written and verbal communication skills with attention to detail.
• Customer-focused mindset with ability to understand customer needs and goals.
• Exposure to scripting or programming languages (e.g., Python, Bash, Java, Go) is a plus.
• Full professional proficiency in written and spoken English.

Responsibilities

• Build foundational knowledge of Red Hat products and support processes.
• Resolve basic technical challenges under close supervision.
• Document customer interactions and track issue resolutions in designated systems.
• Escalate complex issues to senior team members when needed.
• Participate in internal training to develop product knowledge and technical skills.

Skills

Customer service

Communication

Technical troubleshooting

Self-learning

Team collaboration

English proficiency

Job description

Red Hat is seeking a Junior Technical Account Manager to build foundational knowledge of its products and support processes while ensuring timely resolution of basic technical challenges. You will work under close supervision, document interactions, and contribute to knowledge base content as you grow with a structured development program.

You will engage with peers, mentors, and customers to develop technical skills across the Red Hat portfolio, including Cloud, Automation, and AI solutions,