Junior Systems Administrator

iQuasar, LLC; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

A technology firm is seeking a Junior Systems Administrator in Washington, DC. The role involves providing first-level support, resolving customer issues, and ensuring security compliance. Candidates should have a bachelor's degree in a related field and at least two years of experience in system administration and help desk operations. Competitive benefits are offered, including 401(k) matching and health insurance. Interested candidates should send their resumes via email.

Qualifications

• Two or more years of experience as a system administrator.
• Two or more years of help desk operations experience.
• One or more years of experience with Jira.

Responsibilities

• Provide first level contact and resolutions to customer issues.
• Properly escalate unresolved queries to the next level.
• Track, route, and redirect problems to correct resources.
• Follow up with customers to ensure proper resolution.
• Support security compliance procedures and assess vulnerabilities.

Skills

Help Desk support

System administration

Experience with Jira

Security compliance

Education

Bachelor’s degree in engineering, computer science, or related field

Job description

MSM Technology is seeking to fill the Junior Systems Administrator position. We strive to provide the next generation of cutting‑edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, a matching 401(k) plan, and other benefits below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.

• Position: Junior Systems Administrator
• Location: Washington, DC
• Clearance: TS/SCI

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Responsibilities

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation, and closure
• Recommend procedure modifications or improvements
• Investigate and research issues thoroughly with minimal guidance
• Support security compliance procedures, assess vulnerabilities, implement controls, and review security logs

Required Skills

• Available to provide Help Desk support from 6am – 2pm EST
• Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs
• Two (2) or more years of experience with help desk operations
• One (1) or more years of experience with Jira

Required Education and Certification

• A bachelor’s degree required in engineering, computer science, information sciences, or related field, or equivalent in experience and expertise

Preferred or Desired Qualifications and Experience

• AWS Certified Solutions Architect – Associate
• Security+

Interested candidates, please send your resume and the requested information to [e-mail]. For further details, contact Usman Khan, Technical Recruiter:

Office: [phone] ext. 582
Direct: [phone]
Email: [e-mail]

MSM Technology is an Equal Opportunity and Affiliated Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.