Junior Software Engineer Client Services

CENTRL; Mountain View (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in the SaaS industry is seeking a Junior Software Engineer for their client services team. This role involves troubleshooting issues, supporting client integrations, and collaborating closely with product development. Ideal candidates will have 1-3 years of experience, a strong background in Java, and a Bachelor's degree in Computer Science. CENTRL offers competitive salaries, performance bonuses, and comprehensive benefits including 401K and generous PTO.

Benefits

Competitive salary

Performance bonus

Equity options

Comprehensive benefits including 401K

Medical, dental, and vision plans

Generous PTO

Qualifications

• 1-3 years of experience in software development.
• Experience with Java and front-end technologies preferred.
• Strong technical aptitude and communication skills.

Responsibilities

• Support escalations and troubleshoot client issues with enterprise products.
• Perform coding and maintain internal tools.
• Work with product development to resolve issues and improve quality.

Skills

Java

SQL

HTML

JavaScript

Angular

React

RESTful web services

Education

Bachelor's degree in Computer Science

Job description

As a Junior Software Engineer in Client Services, you are responsible for handling support escalations, troubleshooting issues, identifying solutions for issues on our customer's behalf, and providing fixes as necessary. You will work closely with the product development team, providing ample room for growth to expand your career.

Join our Tier 2 team supporting the Enterprise B2B SaaS platform! This role is ideal for someone with 1-3 years' experience and a strong background in Java.

Job Responsibilities

• Maintain and support our enterprise products/solutions, troubleshooting issues and providing code fixes for client-reported issues.
• Perform coding, maintenance of the current product, and fixing issues, with a focus on internal tools/development.
• Manage and support client technical integration projects and configuration updates.
• Work cross-functionally with the engineering and product team to resolve product issues and improve product quality.
• Investigate client-reported issues in depth, supporting client services and software engineering teams.
• Provide feedback and analysis to our internal product development team on potential enhancements and improvements.
• Document and maintain an internal knowledge base.

Minimum Qualifications

• Bachelor's degree in Computer Science or equivalent practical experience.
• 1-3 years of experience in software development.

Preferred Qualifications

• 1-3 years' experience with Java; front-end experience with Angular or React is a plus.
• Strong technical aptitude and willingness to learn new applications and tools.
• Desire to contribute to major changes and enhancements collaboratively with the engineering team.
• Strong planning, organization, and communication skills.
• Experience working with or supporting SaaS products.
• Experience with SQL queries and front-end web development (HTML, JavaScript).
• Knowledge of RESTful web services and API integration experience.

CENTRL offers

• Competitive salary, performance bonus, and equity options.
• Comprehensive benefits including 401K, medical, dental, and vision plans for you and your family.
• Generous PTO.

CENTRL's platform helps financial institutions and other companies manage Fund & Investment, Custodial, Securities Due Diligence, Third-Party Risk, and Cyber Security.

We believe in a culture of teamwork, innovation, and inclusion, fostering a collaborative, dynamic, and fast-paced environment focused on customer success.