Junior ServiceNow Developer

Acrisure; Grand Rapids (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Job summary

Acrisure is seeking a Junior Developer - ServiceNow to own and support Acrisure's ServiceNow environment, collaborating with senior developers, administrators, business analysts and stakeholders to deliver reliable platform solutions. The role demands hands-on development, configuration, testing, and maintenance in a dynamic fintech setting.

The ideal candidate has 3+ years of ServiceNow experience, a Bachelor's degree in CS/IT/MIS, and strong analytical and communication skills.

Qualifications

• 3+ years of experience with ServiceNow development and administration.
• Bachelor's degree in CS/IT/MIS or related field.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop, configure, and maintain ServiceNow applications, modules, and workflows.
• Create forms, tables, business rules, client scripts, UI policies, and catalog items.
• Assist in testing, troubleshooting, and resolving platform issues.
• Collaborate with stakeholders and teammates in Agile ceremonies.

Skills

ServiceNow development

Agile

Analytical thinking

Communication skills

Education

Bachelor's degree in Computer Science / Information Technology / MIS

Tools

REST APIs

SOAP APIs

ServiceNow

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

About Acrisure

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Role Summary & Mission

Acrisure is seeking a Junior Developer - ServiceNow on our growing team. The Junior Developer – ServiceNow is the technical owner of Acrisure’s ServiceNow environment. This role will support the development, configuration, testing, and maintenance of the ServiceNow platform while working closely with senior developers, administrators, business analysts, and stakeholders.

Key Responsibilities

ServiceNow Development & Configuration

• Assist in developing, configuring, and maintaining ServiceNow applications, modules, and workflows.
• Create and modify forms, tables, business rules, client scripts, UI policies, and catalog items.
• Support development of Service Catalog requests, record producers, and automated workflows.
• Configure notifications, approvals, and integrations under guidance from senior team members.
• Participate in testing, troubleshooting, and resolving platform issues.

Platform Support & Maintenance

• Monitor platform performance and assist with routine maintenance activities.
• Support ServiceNow upgrades and patch testing efforts.
• Document configurations, technical specifications, and development procedures.
• Ensure adherence to development standards, governance, and best practice.

Collaboration & Continuous Improvement

• Work with business stakeholders and business analysts to understand requirements and translate them into technical solutions.
• Participate in Agile ceremonies, including sprint planning, stand‑ups, and retrospectives.
• Assist in identifying opportunities for process improvement and automation.
• Collaborate with system administrators and other developers to delivery platform enhancements.

Quality Assurance

• Perform unit testing and support user acceptance testing (UAT).
• Follow change management and release management processes.
• Ensure solutions meet security, compliance, and organizational standards.

Requirements

• Basic understanding of ServiceNow platform architecture and capabilities.
• Minimum of 3 years of experience with ServiceNow development and administration.
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnerships.

Education and Experience

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field, or equivalent work experience in a relevant field.
• Knowledge of JavaScript, HTML, CSS, and web technologies.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification.
• Exposure to ServiceNow ITSM, CMDB, Asset Management, or Service Catalog modules.
• Experience with REST/SOAP APIs and integrations.
• Familiarity with Agile development methodologies.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer.

We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents

Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.