Customer Service Representative

Acrisure; Oak Ridge (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) plan

Paid time off

Job summary

Acrisure is seeking an on-site Customer Service Professional to support customers via phone, chat, and email. This role focuses on delivering exemplary service, updating customer records, and maintaining product knowledge to assist clients effectively.

The successful candidate will have a high school diploma, strong communication skills, and a proactive, team-oriented mindset. This full-time position offers a Monday–Friday schedule with comprehensive benefits and opportunities for growth.

Qualifications

• Demonstrated experience in customer service or related fields.
• Ability to build rapport with clients with an enthusiastic attitude.
• A problem solver with keen attention to detail.
• A collaborative approach with open communication, excellence in service, integrity, and accountability.
• Ability to work well both in a team and independently with minimal supervision.
• Excellent written and verbal communication skills.

Responsibilities

• Provide exemplary customer service over the phone, online chat, or email.
• Document and update customer records based on interactions and customer needs.
• Develop and maintain a knowledge base of the evolving products and services.
• Mail requested documentation.
• Complete daily tasks when not on the phone or chat.

Skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringingcutting-edgetechnology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost$5 billionand employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Starting Salary: $16-$18/hour based on experience

Schedule: Full-time, 40 hours/week. Monday - Friday 9am-6pm

Responsibilities:

• Provide exemplary customer service over the phone, online chat, or email.




• Document and update customer records based on interactions and customer needs.




• Develop and maintain a knowledge base of the evolving products and services.




• Mail requested documentation.




• Complete daily tasks when not on the phone or chat.

Requirements:

• Demonstrated experience in customer service or other related fields.




• Ability to build rapport with clients with an enthusiastic attitude.




• A problem solver with keen attention to detail.




• A “let’s work together” approach with open communication, excellence in service, integrity, and accountability.




• Ability to build trust by working as a team member, as well as independently, with minimal supervision.




• A positive and professional demeanor.




• Ability to multitask and adapt to changes quickly.




• Excellent written and verbal communication skills.




• Strong computer skills.

Education/Experience:

• High school diploma or equivalent

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.




• Must be able to lift up to 15 pounds at times.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.




• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.




• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.




• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.




• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.