Junior Security Engineer: IT Ops Liaison

Global Infotech Network; United States; Remote; USD 60,000 - 86,000; Full time

Job summary

Global Infotech Network is seeking a Junior Security Engineer to bridge IT Operations and Security Engineering. You will provide first-level support for security tools, triage incidents, and contribute to runbooks and knowledge bases.

Strong customer service, communication, and willingness to learn are essential in a fast-paced security operations environment. You will work under guidance from senior engineers, maintain clear ticket records, and participate in cross-training to cover multiple

Qualifications

• Bachelor’s degree in computer science, Information Technology, Cyber security, or a related field, or equivalent practical experience.
• 3 years of experience in IT support, service desk, network operations, security operations, systems administration, or a comparable technical support role.

Responsibilities

• Serve as the first point of contact within IT Operations for routine Security Engineering incidents, alerts, access requests, and operational tasks.
• Attend operational meetings, provide status updates, identify recurring issues, and coordinate follow-up with Security Engineering subject matter experts.
• Perform first-level triage for IT Security tools, troubleshooting, and approved operational support across enterprise security technology domains.
• Develop working knowledge across supported technology domains and apply transferable security engineering principles as products change.
• Monitor alerts, dashboards, queues, and service requests; document troubleshooting and route issues per procedures.
• Resolve routine issues at first level when runbooks or SOPs apply.
• Escalate high risk or outside-procedure incidents requiring changes beyond authorized access.
• Create and maintain knowledge base articles, runbooks, checklists, diagrams, and handoff documentation.
• Support platform administration such as health checks, policy reviews, report generation, and access support.
• Assist with basic firewall support, connectivity troubleshooting, log review, and escalation as needed.
• Follow change management, access control, data handling, incident response, and vendor security requirements.
• Maintain accurate ticket notes from intake through closure and contribute to knowledge transfer.

Job description

Global Infotech Network is seeking a Junior Security Engineer to bridge IT Operations and Security Engineering. You will provide first-level support for security tools, triage incidents, and contribute to runbooks and knowledge bases.

Strong customer service, communication, and willingness to learn are essential in a fast-paced security operations environment. You will work under guidance from senior engineers, maintain clear ticket records, and participate in cross-training to cover multiple