Junior Security Engineer

Global Infotech Network; United States; Remote; USD 60,000 - 86,000; Full time

Job summary

Global Infotech Network is seeking a Junior Security Engineer to bridge IT Operations and Security Engineering. You will provide first-level support for security tools, triage incidents, and contribute to runbooks and knowledge bases.

Strong customer service, communication, and willingness to learn are essential in a fast-paced security operations environment. You will work under guidance from senior engineers, maintain clear ticket records, and participate in cross-training to cover multiple

Qualifications

• Bachelor’s degree in computer science, Information Technology, Cyber security, or a related field, or equivalent practical experience.
• 3 years of experience in IT support, service desk, network operations, security operations, systems administration, or a comparable technical support role.

Responsibilities

• Serve as the first point of contact within IT Operations for routine Security Engineering incidents, alerts, access requests, and operational tasks.
• Attend operational meetings, provide status updates, identify recurring issues, and coordinate follow-up with Security Engineering subject matter experts.
• Perform first-level triage for IT Security tools, troubleshooting, and approved operational support across enterprise security technology domains.
• Develop working knowledge across supported technology domains and apply transferable security engineering principles as products change.
• Monitor alerts, dashboards, queues, and service requests; document troubleshooting and route issues per procedures.
• Resolve routine issues at first level when runbooks or SOPs apply.
• Escalate high risk or outside-procedure incidents requiring changes beyond authorized access.
• Create and maintain knowledge base articles, runbooks, checklists, diagrams, and handoff documentation.
• Support platform administration such as health checks, policy reviews, report generation, and access support.
• Assist with basic firewall support, connectivity troubleshooting, log review, and escalation as needed.
• Follow change management, access control, data handling, incident response, and vendor security requirements.
• Maintain accurate ticket notes from intake through closure and contribute to knowledge transfer.

Job description

Title: Junior Security Engineer

POSITION SUMMARY:

The Junior Security Engineer serves as an operational bridge between Enterprise IT Operations teams and the Security Engineering team. The role provides first-level support for security tools and services, collaborates with IT Operations teams, resolves routine incidents and requests using approved procedures, and escalates issues that require deeper engineering expertise. The engineer contributes directly to an IT Operations knowledge base by creating and improving clear, reusable runbooks and troubleshooting guidance. The position works under the guidance of Security Engineering leadership and senior engineers, with a strong focus on customer service, consistent process execution, timely communication, and closing the loop with requestors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following job functions are not all-inclusive. The resource may be required to perform other job-related tasks and responsibilities as requested. Duties may change based on company needs.

• Serve as the first point of contact within IT Operations for routine Security Engineering incidents, alerts, access requests, and operational tasks.


• Attend operational meetings, provide status updates, identify recurring issues, and coordinate follow-up with Security Engineering subject matter experts.


• Perform first-level triage for IT Security tools, troubleshooting, and approved operational support across enterprise security technology domains, including endpoint security and Endpoint Detection and Response (EDR), Security Service Edge (SSE), Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), web application security and Web Application Firewall (WAF), Network Detection and Response (NDR), network monitoring, and enterprise firewall technologies.


• Develop working knowledge across supported technology domains and apply transferable security engineering principles so the function remains effective as products, vendors, and platforms change over time.


• Monitor assigned alerts, dashboards, queues, and service requests; gather required evidence; document troubleshooting performed; and route or escape issues according to defined procedures.


• Resolve routine and repeatable issues at the first level whenever an approved runbook, knowledge article, or standard operating procedure applies.


• Escalate incidents that are high risk, business impacting, outside documented procedures, or require configuration changes beyond the roles authorized access.


• Create, maintain, and improve knowledge base articles, runbooks, checklists, diagrams, and handoff documentation for Security Engineering processes.


• Support routine platform administration such as health checks, agent or sensor status review, policy exception intake, report generation, user access support, and validation of approved changes


• Assist with basic firewall support, including initial connectivity troubleshooting, information gathering, log review, rule-request validation, and escalation to firewall engineers when required.


• Follow change management, access control, data handling, incident response, and vendor security requirements.


• Maintain accurate ticket notes, ownership, status, priority, resolution details, and customer communications from intake through closure.


• Identify opportunities to standardize or automate repeatable operational tasks and partner with senior engineers to implement approved improvements.


• Support audits, control testing, evidence gathering, access reviews, and other operational activities as directed.


• Participate in knowledge transfer, training, and cross-training to build coverage across the supported security toolset.

SKILLS/KNOWLEDGE/ABILITIES:

Required Experience:

• Bachelor’s degree in computer science, Information Technology, Cyber security, or a related field, or equivalent practical experience.


• 3 years of experience in IT support, service desk, network operations, security operations, systems administration, or a comparable technical support role.

Preferred Experience:

• Hands-on exposure to one or more enterprise security technology domains, including endpoint security and EDR, network security and enterprise firewalls, web application security and WAF, SSE, SWG, CASB, NDR, network monitoring, cloud security, identity security, security monitoring, or threat detection platforms.


• Experience supporting users and systems in a 24/7 operations, help desk, network operations center, or security operations environment.


• Experience creating knowledge articles, runbooks, standard operating procedures, or technical troubleshooting documentation.


• Experience in a regulated environment, preferably financial services or a similar industry.

Knowledge and Skills Required:

• Troubleshooting skills with the ability to collect facts, review logs and alerts, follow documented procedures, and determine when escalation is required.


• Clear written and verbal English communication skills, including concise ticket documentation and effective handoffs across onshore and offshore teams.


• Customer service orientation with a consistent focus on responsiveness, ownership, and closing the loop.


• Ability to learn new security tools, follow least-privilege practices, protect sensitive information, and work within defined authorization boundaries.


• Ability to manage multiple assignments, prioritize based on impact and urgency, and meet service expectations.


• Collaborative, curious, detail-oriented, dependable, and comfortable receiving guidance from senior engineers.


• Willingness to participate in scheduled coverage and handoffs aligned with the IT Operations operating model.

CERTIFICATIONS, LICENSES, and/or REGISTRATION:

Preferred entry-level or foundational certifications include CompTIA Security+, CompTIA Network+, CompTIA A+, Microsoft Azure Fundamentals, Microsoft Security fundamentals, or comparable vendor certifications.

Certifications are preferred but not required when equivalent knowledge and experience are demonstrated.