Junior Project Manager

Protolabs; Chicago (IL); Remote; USD 43,000 - 65,000; Full time

Job summary

Protolabs is seeking a Junior Project Manager to oversee manufacturing projects for major clients. This remote position requires strong organizational skills, an engineering background, and a commitment to excellent customer service. Join a diverse team focused on innovation and meaningful work.

Benefits

Health Insurance

401k with match

Annual bonus

Employee stock purchase

Qualifications

• 2-3 years in project management or customer success role.
• Understanding of manufacturing technologies.

Responsibilities

• Oversee manufacturing projects for major clients.
• Collaborate with Sales and customers during quoting and production.

Skills

Organization

Analytical Skills

Customer Relationship Management

Tools

Freshdesk

Hubspot

Job description

Join to apply for the Junior Project Manager role at Protolabs

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels valued in the workplace. If you do not meet every requirement but are still interested, we encourage you to apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you identify. We believe diversity makes for more successful teams.

Why Protolabs?

We are leaders in digital manufacturing, hiring doers, makers, and creative thinkers with an entrepreneurial spirit. Our culture centers around meaningful work that brings innovative products to market quickly. We come from diverse backgrounds and pride ourselves on a team that is smart, genuine, humble, and passionate. Our people fuel our creativity and make our culture feel like home.

Join our team as a Junior Project Manager!

This is a remote position based out of IL, MN, NH, or NC.

In this role, you will oversee manufacturing projects (CNC Machining, 3D printing, Sheet Metal Fabrication) for major clients, including 27% of Fortune 500 companies. Success requires an engineering or manufacturing background, strong organization, and a commitment to excellent customer experience.

What You'll Do

1. Collaborate with Sales and customers during quoting and production, ensuring timely fulfillment and clear communication.
2. Monitor ongoing orders, identify potential issues, coordinate with teams, and keep customers informed.
3. Use in-house software (ecommerce website, Freshdesk, Hubspot) to manage requests and communicate effectively.
4. Build and maintain customer relationships, resolving issues collaboratively.
5. Contribute to continuous improvement by translating client insights into actionable improvements.

What It Takes

• 2-3 years in a fast-paced project management or customer success role supporting technical or manufacturing products.
• Understanding of manufacturing technologies or experience supporting complex products throughout their lifecycle.
• Ability to prioritize and meet strict deadlines while managing multiple projects.
• Proven ability to build and maintain customer relationships.
• Strong analytical skills and ownership of resolving complex issues involving multiple stakeholders.

What's in it for you?

• Competitive salary and annual bonus.
• Benefits including health insurance, FSA, HSA (with employer contributions), dental, vision, life insurance, disability, paid leave, 401k with match, employee stock purchase, grants, and more.
• Salary range: $43,000 - $64,600 annually, depending on experience and qualifications.

Protolabs complies with ITAR regulations; this role is only open to U.S. Citizens, lawful permanent residents, or refugees/asylees. Temporary visa holders are ineligible.

Protolabs is an Equal Opportunity Employer.

Physical Demands

Regularly seated, using computers, phones, and printers; occasional lifting up to 25 pounds; occasional standing, walking, and exposure to manufacturing environments.

Work Environment

Primarily indoor office setting with some manufacturing area exposure, outdoor work, and safety precautions as needed.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Project Management and IT
• Industry: Industrial Machinery Manufacturing