Junior Partner Success Manager

Inforcer Ltd.; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Inforcer Ltd. is seeking a motivated Partner Success Manager to cultivate strong relationships with MSP partners across the EMEA region, drive product adoption, and identify growth opportunities.

You will act as a trusted advisor, collaborating with multiple teams to ensure a seamless, value-driven experience for accounts. Join a fast-growing technology startup focused on cybersecurity and AI solutions for SMBs, with opportunities to shape product feedback and drive customer success across a

Qualifications

• Experience in Account Management, Customer Success or a similar client-facing role, ideally in B2B or SaaS.
• Excellent communication skills with the ability to build strong client relationships.
• Commercially minded with confidence in identifying growth and renewal opportunities.

Responsibilities

• Build and nurture strong, long-term relationships with MSP clients, ensuring they achieve value from our platform.
• Identify upsell and renewal opportunities by understanding client goals and aligning them with Inforcer’s solutions.
• Collaborate closely with the Implementation team to ensure smooth client onboarding.
• Champion the voice of the customer internally, relaying insights to Product and Engineering to improve the platform.
• Use data and account health indicators to proactively engage, identify risks and drive adoption.
• Develop and guide account plans aligned with client objectives to maximize success.
• Collaborate with Sales, Support, Product and Marketing to deliver an end-to-end client experience.
• Provide workshops and training to support customer adoption and retention.

Skills

Account management

Customer success

Communication

Growth and renewals

Organization

Cross-functional collaboration

Cybersecurity knowledge

Job description

About Us

inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to beinforcedin every MSP!

About the Role

We are seeking a talented and motivated Partner Success Manager to join our team. In this role, you will be responsible for building strong, long-term relationships with MSP partners across EMEA, driving product adoption, identifying growth opportunities, and acting as the trusted advisor for your accounts. If this sound like you, we’d love to hear from you.

What you’ll be doing

• Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
• Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
• Collaborate closely with the Implementation team to ensure smooth client onboarding
• Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
• Use data and account health indicators to proactively engage with clients, identify risks and drive adoption
• Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
• Cross collaborate with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
• Support customer adoption and retention with workshops and training, both in person and virtually

What We Can Offer You

Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.

Real impact:We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.

Transparency and Honesty:We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.

A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help.

Regular Team Socials:We celebrate our team, our milestones, promotions and achievements with social events every month.

Employee Recognition:Programs to recognise and reward our top contributors for their achievementsand efforts. We live our company values every day and reward those people who embody them.

Skills We Need for This Role

• Experience in Account Management, Customer Success or a similar client-facing role, ideally in B2B or SaaS
• Previous experience working in a high growth startup or scales up is high beneficial
• Excellent communication skills with the ability to build strong client relationships
• Commercially minded with confidence in identifying growth and renewal opportunities
• Highly organised and self-driven, capable of managing multiple client relationships at once
• Comfortable in a fast-paced, tech-driven environment and working across teams
• Knowledge of Cybersecurity, Microsoft M365 or MSP’s is a plus but not essential

Inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.