Junior Operations and Technology Analyst

Miami-Jewish-Health; Bayshore (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Miami Jewish Health is seeking a Junior Operations and Technology Analyst to support process improvement, technology implementation, and operational analytics. Under the Director, you’ll build documentation, dashboards, and data-driven reports to scale multi-department engagements.

This entry-level role offers a clear development path toward advanced operations roles. You will document SOPs, assist in data gathering, and coordinate projects across departments, gaining exposure to healthcare

Qualifications

• Bachelor’s degree in Business Administration, Health Information Management, Information Technology, or a related field required.
• 0–2 years of analytical/operations/coordination experience or projects.
• CAPM, Lean Six Sigma White or Yellow Belt preferred; Smartsheet Core certification or willing to obtain within 180 days.

Responsibilities

• Drafts, formats, and maintains SOPs, process maps, and workflow diagrams.
• Maintains documentation in Smartsheet and SharePoint with version control.

Skills

Analytical thinking

Communication skills

Education

Bachelor’s degree in Business Administration, Health Information Management, Information Technology, or related field

Tools

Smartsheet

SharePoint

Visio

Lucidchart

Job description

• Location 5200 Northeast 2nd Avenue,Miami, FL, 33137,United States
• Employee Type Full-Time

Contact information

• Name Miami Jewish Health Talent Team
• Phone [phone]

Description

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our main campus is located on 20+ acres just north of mid-town Miami, and is home to our support departments like Finance, Accounting, Human Resources, Marketing and more.

Job Title

Junior Operations and Technology Analyst

Job Summary

The Junior Operations and Technology Analyst supports the execution of process improvement, technology implementation, and operational analytics initiatives across the organization. Working under the direct guidance of the Director of Project Management & Process Improvement, this role provides the analytical, documentation, and coordination backbone required to scale multi-department engagements effectively. The position is designed as a structured entry point into healthcare operations and project management, with a clear development pathway toward the Operations & Process Analyst role.

Essential Job Functions

Process documentation & SOP support

• Drafts, formats, and maintains standard operating procedures (SOPs), process maps, and workflow diagrams for operational improvement initiatives.
• Translates output from process mapping sessions, stakeholder interviews, and working groups into structured documentation for leadership review.
• Maintains a centralized documentation repository in Smartsheet and SharePoint, ensuring version control and accessibility across departments.
• Supports the Operations & Process Analyst in facilitating process mapping workshops, including preparation of materials, agenda management, and post-session documentation.

Data gathering & analysis

• Collects, cleans, and organizes operational and clinical data from source systems into Smartsheet.
• Builds and maintains Excel and Smartsheet-based trackers, dashboards, and reporting templates to monitor project KPIs and operational metrics.
• Conducts exploratory data analysis to surface trends, anomalies, and improvement opportunities for senior analyst review.
• Supports the preparation of data-driven presentations and executive reports for project sponsors and department leadership.

Meeting facilitation & project coordination

• Manages meeting logistics for project workgroups including scheduling, agenda preparation, notes, and action item tracking.
• Maintains project task logs, status trackers, and milestone documentation in Smartsheet across assigned initiatives.
• Follows up with stakeholders on outstanding deliverables and escalates blockers to the Operations & Process Analyst.
• Assists in preparing project status updates, dashboards, and communications for leadership and cross-functional teams.

Technology & systems support

• Supports the rollout and adoption of operational technology platforms, including Smartsheet, Microsoft 365, and other enterprise tools.
• Assists in user acceptance testing (UAT), workflow configuration, and training documentation for technology implementations.
• Identifies opportunities to automate manual reporting and workflow processes using available platform capabilities.

Compliance & quality support

• Assists in documenting compliance workflows related to regulatory requirements across PACE, SNF, ALF, and ILF business lines.
• Supports audit readiness activities including documentation reviews, gap analysis, and corrective action tracking.
• Adheres to HIPAA Privacy and Security Rules, organizational policies, and confidentiality requirements at all times.

Job Requirements

Education

• Bachelor’s degree in Business Administration, Health Information Management, Information Technology, or a related field required.

Experience

• 0–2 years of professional experience in an analytical, operations, project coordination, or technology support role.
• Internship or academic project experience involving data analysis, process documentation, or business operations will be considered.

Licenses/Certifications

• CAPM (Certified Associate in Project Management), Lean Six Sigma White or Yellow Belt, or equivalent coursework strongly preferred.
• Smartsheet Core Product Certification or willingness to obtain within 180 days of hire.

Abilities Required

• Microsoft 365 (Teams, SharePoint, Power Automate)
• SQL or Python data skills (preferred, not required)
• Process mapping tools (Visio, Lucidchart, or similar)
• Prior exposure to healthcare, long-term care, or regulated operational environment is a plus but not required.

Functional Demands

Environment Work Conditions

• Normal working condition with adequate lighting and ventilation

Infectious Material Exposure

• N/A

Organizational Expectations

• Ensures that resident’s/patient’s rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish Empathicare SM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and security of patients’ medical information
• Identifies and utilizes appropriate channels of communication
• Able to speak, read and write English
• Able to think and act calmly to meet unusual occurrences of the job
• Adheres to the organization’s Mission, Vision and Values
• Participates in departmental activities, meetings and in-services and follows established guidelines
• Maintains a safe working environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you’ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more .

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Miami Jewish Health and FL PACE Centers conducts a Level II background check as part of the onboarding process for all new hires. The following link contains information and resources pertaining to the AHCA Level II background conducted at Miami Jewish Health and FL PACE Centers. FL Clearinghouse | Florida Agency for Health Care Administration