Junior Operations Analyst

Coforge; Utah; On-site; USD 27,552 - 41,328; Full time

Job summary

Coforge in Salt Lake City, UT is seeking a client-focused Operations Associate to support custody back-office functions for Global Banking & Markets and Asset & Wealth Management. You will handle a high volume of calls, emails, and mail while delivering institutional-grade service to RIAs.

The role emphasizes operational efficiency with a client-first mindset, solving problems under regulatory constraints, and developing expertise across Salesforce case categories and client workflows.

Qualifications

• 1–3 years in financial services or high-touch client service.
• Strong written and verbal communication skills.
• Salesforce knowledge preferred.
• Proficiency in Microsoft Excel and Word.
• Onsite 9-hour day, 5 days a week.
• Detail-oriented with ability to meet deadlines.

Responsibilities

• Multi-Channel Communication: Serve as the primary point of contact for incoming calls, emails, faxes, and mailed correspondence from RIA firms and their end clients.
• Inquiry Management: Efficiently route client inquiries to the appropriate internal processing teams to ensure timely resolution.
• Client Advocacy & Risk Management: Navigate internal risk protocols and client needs to ensure win-win outcomes.
• Feedback & Escalation: Log advisor feedback and complaints via Salesforce and internal trackers; elevate critical issues to management.
• Relationship Maintenance: Maintain proactive communication with clients regarding platform updates or industry events.
• Cross-Functional Collaboration: Partner with front-office and back-office to ensure a seamless client experience.
• Subject Matter Expertise: Develop and maintain deep expertise across Salesforce case categories and client workflows.

Skills

Operations

Data Analysis

MS Suite

Education

Finance degree

Tools

Salesforce

Excel

Word

Job description

Skills: Operations, Data Analysis, MS Suite

Experience: 0-3years

Location: Salt Lake City, UT

Job Type: Hourly

Overview

Coforge resources will support custody back-office functions related to Global Banking & Markets and Asset & Wealth Management. This role is designed for a high-energy professional capable of managing a high volume of inbound and outbound communications while delivering institutional-grade support to Registered Investment Advisors (RIAs). You will balance operational efficiency with a "client-first" advocacy mindset to drive asset retention and platform growth.

Key Responsibilities

• Multi-Channel Communication: Serve as the primary point of contact for incoming calls, emails, faxes, and mailed correspondence from RIA firms and their end clients.
• Inquiry Management: Efficiently route client inquiries to the appropriate internal processing teams to ensure timely resolution.
• Client Advocacy & Risk Management: Navigate the intersection of internal risk protocols and external client needs, ensuring "win-win" outcomes while serving as the internal "voice of the client."
• Feedback & Escalation: Systematically log advisor feedback and complaints via Salesforce and internal trackers; elevate critical issues to management to assist in project prioritization.
• Relationship Maintenance: Maintain proactive communication with clients regarding platform updates, key industry events, or releases that may impact the relationship.
• Cross-Functional Collaboration: Partner with front-office and back-office colleagues to ensure a seamless and exceptional client experience.
• Subject Matter Expertise: Develop and maintain deep expertise across multiple Salesforce case categories and client operational workflows.

Qualifications

• Experience: 1–3 years in financial services, with a proven track record in high-touch client service or fast-paced operational environments. Smart Freshers with minimal to zero only if the communication and domain knowledge is high.
• Exceptional ability to translate complex financial concepts into clear, professional, and concise verbal and written communication.
• Strong knowledge of Salesforce (preferred), Microsoft Office Suite (Excel/Word), and the ability to troubleshoot our custodial products for clients.
• High attention to detail with the ability to remain calm and effective in a deadline-driven, high-call-volume, and strictly regulated compliance environment.
• Demonstrated skill in building rapport quickly, identifying latent client needs, and educating advisors on client services.
• It will be a 9hour day and 5 days onsite.
• A self‑motivated team player who shows initiative through participation in firm‑wide groups and thrives in an autonomous yet collaborative setting.
• Operations and financial services (capital markets, wealth management preferred) knowledge are preferred.
• Ability to learn things quickly.
• Good communication skills, both written and verbal.
• Excellent analytical and problem‑solving skills.
• Attention to Detail.
• High level of accuracy and attention to detail in all tasks.
• Ability to work under stringent timelines in a fast‑paced environment.
• Freshers with Finance degree are welcome to apply.