Junior Loan Officer

Rain City Capital; Kirkland (WA); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid holidays

Remote work environment

Job summary

Rain City Capital is seeking a full-time Loan Officer Assistant to support the supervising LO and sales team. The role focuses on managing the loan pipeline, coordinating processing, underwriting, and funding steps, while delivering excellent client service.

Ideal candidates have 2+ years in mortgage or real estate, strong CRM and MS Office skills, and the ability to multitask in a fast-paced environment. A hybrid work setup with occasional in-office and field activities is offered.

Qualifications

• 2+ years of experience in mortgage or real estate
• Experience in business purpose lending a plus
• Exceptional written and verbal communication skills
• Strong interpersonal skills with ability to resolve problems
• Experience using an advanced CRM and MS Office Suite
• Able to work in a fast-paced environment with conflicting priorities

Responsibilities

• Support supervising LO and sales team to move loans through origination stages
• Provide excellent customer service to clients, loan officers, processors, underwriters, and servicing partners
• Review files for issues and communicate with borrowers to resolve quickly
• Assist in building loan files in the CRM and collect missing items
• Help resolve client issues during origination and after closing
• Support loan servicing communications and follow-up on past-due items
• Organize LO contacts in the CRM and participate in networking events

Skills

Mortgage/real estate

CRM proficiency

Communication skills

Multitasking

Organizational skills

MS Office

Tools

CRM software

Microsoft Office

Job description

About Us

We're Rain City Capital - a private real estate lender. We put our borrowers first, which is how we've built our business almost exclusively on word-of-mouth referrals. No two workdays are the same, so our team is comprised of individuals who aren't afraid to roll up their sleeves and take care of business. Our sales team is fueled by new ideas and a fresh approach to simplifying the financial industry by putting the relationship before the transaction. We need to quickly expand our sales team to handle an abundance of leads, so we're looking for an assistant to support our top-performing loan officers so they can focus on closing more deals.

Role Details

• Reports to: Supervising Loan Officer
• Hours: 8am - 5pm PST

About Us

We're Rain City Capital - a private real estate lender. We put our borrowers first, which is how we've built our business almost exclusively on word-of-mouth referrals. No two workdays are the same, so our team is comprised of individuals who aren't afraid to roll up their sleeves and take care of business. Our sales team is fueled by new ideas and a fresh approach to simplifying the financial industry by putting the relationship before the transaction. We need to quickly expand our sales team to handle an abundance of leads, so we're looking for an assistant to support our top-performing loan officers so they can focus on closing more deals.

About You

You have 2-5 years of experience as a loan officer assistant, processor, or loan officer and are looking to learn more about the business from the best in the business. You have a passion for helping others excel with a proven track record of maintaining client relationships. You're self-driven, responsible, easily adaptable to change, and skilled in multitasking and follow-ups. You're organized and enthusiastic about our company and customers and prepared to represent our mission statement of Real and Lasting Mutual Success. See below for more details on preferred qualifications.

About The Job

This is a full-time, hourly, non-exempt position. You will be working closely with your supervising Loan Officer ("LO") and their sales team to support the supervising LO's business. This means that a strong working relationship with your LO and sales team will be essential, but your day-to-day duties may vary. Here are some of the things you may be doing day-to-day in this role:

• Help manage the supervising Loan Officer's pipeline to ensure loans are moving through the origination stages (ie. loan application, processing, underwriting, and funding) in a timely manner and resolving roadblocks.
• Provide excellent customer service to clients, loan officers, processors, underwriters, and servicing partners.
• Understand our underwriting guidelines, evaluate loan scenarios, and manage transactions accordingly, including reviewing files for potential issues and communicating with borrowers to resolve them quickly.
• Work with the processors and borrowers to build loan files in the CRM and collect missing items for loan conditions.
• Assist in resolving client issues during loan origination and after closing.
• Support loan servicing, which may include contacting clients for past-due payments, extensions, and other service-level communications.
• Organize and manage LO's contacts in the CRM.
• Attend meetups, conventions, and other networking events to build relationships with new borrowers.
• Contributes to a fun work environment that is committed to building relationships, embracing change, and going the extra mile to get it done the right way Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, speak and understand English with exceptional fluency. Plus, we offer full benefits (medical, dental, vision), 401k, paid holidays, and a remote work environment.

Skills And Preferred Qualifications

• Minimum 2 years of experience in mortgage or real estate
• Experience in business purpose lending a plus
• Exceptional written and verbal communication skills
• Strong interpersonal skills, with the ability to work out complex problems
• Experience using an advanced CRM as well as the Microsoft Office Suite
• Able to work in a fast-paced environment and manage conflicting priorities
• Able to work additional hours when needed and attend weekly meetings during business hours.

Performance Expectations

Rain City Capital offers a Remote work environment, which means employees perform their duties remotely or in person and will be expected to check email, phone, and text messages throughout the day and respond in a timely fashion consistent with a normal company workday. This role must be willing to commute to our local office on a weekly basis, at a minimum of once per week, based on the needs of the position, the department, and the company. Rain City's expectations for hybrid work performance boils down to our mission statement: Real and Lasting Mutual Success.