Executive Account Manager

Rand Mutual - RMA; Parktown (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Benefits package

Job summary

Rand Mutual Assurance is seeking an Executive Account Manager (EAM) to renew and service existing accounts, onboard new brokers, and drive profitable growth across a designated region. The role involves client relationship management, lead generation for the sales and distribution team, and cross-selling opportunities within broker portfolios.

You will engage with brokers and financial advisers year-round, manage key accounts, and lead initiatives to strengthen stakeholder engagement and sales

Qualifications

• Undergraduate degree or honours tertiary degree.
• FSCA recognized qualification is preferred.
• RE5 (Representatives) is non-negotiable and RE1 advantageous.

Responsibilities

• Sell standard products and services to customers and supervise a team of sales advisers.
• Aggregate customer issues and develop response strategy.
• Manage and develop important customer relationships with guidance from senior colleagues.
• Plan and deliver stakeholder engagement activities to meet project needs.
• Develop a personal network within the sales territory to identify opportunities and represent the organization at events.
• Advise potential clients on complex, high-value insurance solutions and configure proposals.
• Develop and present renewal proposals for complex commercial insurance contracts.

Skills

Account management

Sales

Lead generation

Broker relationships

Cross-selling

Stakeholder management

Communication

Education

Undergraduate degree

FSCA recognized qualification

RE5 (Representatives)

Job description

THE JOB AT A GLANCE

Performs renewal and service activities to ensure renewal of business from existing business accounts, as assigned, for a specific region. Maintains appropriate level of contact with brokers, individual financial advisors and other customers throughout the year. Identifies and suggests cross-selling opportunities for existing business. RMA-specific purpose: The Executive Account Manager (EAM) will be responsible for identifying and onboarding new Brokers and ensuring the profitable growth of the assigned Broker portfolios through the establishment and maintenance of strong Broker relationships. The EAM will also be responsible for the client relationship management activities and lead generation efforts for the sales and distribution team.

Job Description

THE JOB AT A GLANCE

Performs renewal and service activities to ensure renewal of business from existing business accounts, as assigned, for a specific region. Maintains appropriate level of contact with brokers, individual financial advisors and other customers throughout the year. Identifies and suggests cross-selling opportunities for existing business. RMA-specific purpose: The Executive Account Manager (EAM) will be responsible for identifying and onboarding new Brokers and ensuring the profitable growth of the assigned Broker portfolios through the establishment and maintenance of strong Broker relationships. The EAM will also be responsible for the client relationship management activities and lead generation efforts for the sales and distribution team.

What You Will Do

Sales

• Sell standard products and services to customers and/or supervise a team of sales advisers.

Resolving Customer Issues

• Aggregate customer issues and collate the most commonly raised issues in order to create/develop response strategy.

Key Account Management

• Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations and the like.

Stakeholder Management

• Plan and deliver stakeholder engagement activities to develop effective working relationships for projects and to ensure that stakeholder needs and concerns are identified and met.

Sales Opportunities Creation

• Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation.

Commercial Insurance Advice

• Advise potential clients on the insurance of complex, high-value risks and guide them in their choice of commercial insurance solutions, configuring proposals that meet their business needs and utilizing the expertise of in-house underwriting specialists where relevant.

Commercial Insurance Renewal Proposals

• Develop and present proposals for renewal of complex, high-value commercial insurance contracts to reflect any changes in clients' needs, and/or changes to product design, and/or changes in the organization's risk appetite, utilizing the expertise of in-house underwriting specialists where relevant.

Sell Customer Propositions

• Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations.
• Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.

What You Will Get In Return

We offer great opportunities for personal and professional development in a stable company that is 132 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.

Turnaround time

The shortlisting process will only start once the advert due date has been reached. The time taken to complete this process will depend on how far you progress within the recruitment process and the availability of our managers. Kindly note that should you not receive a response within 21 days, please consider your application unsuccessful.

Closing date: 15th September 2026

Our Commitment to transformation:

In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

Job Requirements

What You'll Bring To The Table

• Undergraduate Degree / Honours Tertiary Degree/ NQF 6 National Diploma in an FSCA recognized qualification
• Certified Financial Planner Professi is Advantageous
• RE 5 (Representatives) non-negotiable and RE 1 (Key Individual) advantageous FAIS accredited
• 3 years to 6 years’ experience in Account management
• At least 5 years’ proven sales experience at senior level
• Ability to interact with a variety of stakeholders
• Knowledge of business policies, processes and procedures, legal compliance
• Highly developed, demonstrated Sales Skills
• Proven track record of sales experience in a Business-to-Business employee benefit product environment
• Appropriate experience in a customer-facing environment
• Experienced in identifying potential client’s teams about potential markets
• Experience of general supervision of more junior colleagues (7 to 12 months)
• Comfortable and able to act with authority
• Commitment to continuous learning