Junior IT Support & Systems Administrator

ViaPlus; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

ViaPlus is seeking a Network and Computer Systems Administrator, Level 1, for its Atlanta, GA location. The role provides frontline technical support, configures and maintains end-user computing systems, and supports Microsoft 365 services and Teams.

Ideal candidates have 1–2 years in desktop or help desk support, strong technical aptitude, and a customer-focused service mindset. High school diploma required; IT degree preferred.

Qualifications

• High School Diploma or equivalent required; degree preferred.
• 1–2 years of experience in desktop support or help desk roles.
• Strong technical aptitude with problem-solving and customer service focus.

Responsibilities

• Manage Help Desk requests and provide frontline support for end-user computing issues.
• Install, configure, troubleshoot, repair, and upgrade Windows desktops, laptops, printers and other end-user equipment.
• Install, configure, and maintain approved end-user software, including new releases, system upgrades, patches, and fixes.
• Administer Microsoft 365 services and provide support for Microsoft Teams.
• Monitor system backups and assist with recovery testing activities.
• Perform routine system checks and document findings, issues, and follow-up actions.
• Support and maintain IT policies and procedures in alignment with company standards and compliance.
• Submit purchase orders for equipment and IT needs.
• Manage IT inventory and maintain supporting documentation.
• Participate in after-hours, on-call, or weekend support as needed.

Skills

Technical aptitude

Attention to detail

Communication

Adaptability

Education

High School Diploma or equivalent

Associate or Bachelor’s in IT/CS

Job description

ViaPlus is seeking a Network and Computer Systems Administrator, Level 1, for its Atlanta, GA location. The role provides frontline technical support, configures and maintains end-user computing systems, and supports Microsoft 365 services and Teams.

Ideal candidates have 1–2 years in desktop or help desk support, strong technical aptitude, and a customer-focused service mindset. High school diploma required; IT degree preferred.