Junior IT Support Specialist - Contract

Rosendin Electric, Inc; Sterling (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Rosendin Electric, Inc. is seeking an entry‑level Junior IT Support Specialist to deliver Help Desk support for end users in the Sterling, VA office.

Under supervision, you will handle desktop, laptop, mobile devices, printers and software, using defined procedures and a ticketing system to communicate with clients. You will assist both field personnel and office staff, cover the Help Desk phone queue as needed, escalate complex issues, and help image and deploy devices using SCCM and Intune

Qualifications

• Associate degree preferred but not required.
• 1+ years IT experience preferred.
• Entry-level Help Desk position with supervision.

Responsibilities

• Provide end-user support for desktops, laptops, mobile devices, printers and software.
• Document work in the ticketing system and communicate with clients.
• Assist Rosendin users across field and office personnel and management levels.
• Cover Help Desk phone queue when needed.
• Escalate issues to higher-level IT staff as appropriate.
• Image laptops/desktops via SCCM and Intune Autopilot; setup iOS devices.
• Maintain stockroom inventory; order equipment and peripherals.
• Prepare shipments using UPS online system.

Skills

End-user support

Windows & MS 365

Remote assistance

Phone support

Customer service

Education

Associate degree or equivalent

Tools

SCCM

Intune

Active Directory

Microsoft 365

Mobile Device Mgmt

Job description

Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high‑profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more. 8-10 week contract in our Sterling Office

Why Rosendin?

Committed. Innovative. Engaged. If you’re looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!

YOUR NEXT OPPORTUNITY:

The Junior IT Support Specialist is an entry level position responsible for providing Help Desk support to end users, including, but not limited to, desktop/laptop computers, mobile devices, printers, and software. He/she will utilize defined procedures to perform their work and works under close supervision.

WHAT YOU’LL DO:

• Provide end‑user support and problem resolution, including but not limited to the following: AD accounts, cell phones, tablets, desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
• Utilize the trouble‑ticketing system to document work and facilitate communication with the clients.
• Must adapt to the demands of Rosendin users, including field personnel, office employee’s and all levels of management to the senior level.
• Cover the Help Desk phone queue when needed.
• Escalate higher‑level issues/tickets to IT Support Specialist 1, 2, and/or Lead.
• Image laptops and desktops via SCCM and Intune Autopilot Setup mobile iOS devices.
• Maintain stockroom inventory.
• Order equipment and peripherals as needed.
• Prepare shipments using UPS online system.

The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing; other duties may be assigned based on the position’s role within the business unit.

WHAT YOU’LL NEED TO BE SUCCESSFUL:

• Must possess excellent written and verbal communication skills.
• Excellent customer skills, including maintaining focus on the customer issues in a fast‑paced environment with the ability to empathize with and prioritize customer needs.
• Ability to perform in a dynamic and fast‑paced team environment.
• Must maintain technical competencies by staying current in new technologies.
• Ability to troubleshoot issues over the phone, utilizing remote assistance tools, and in person.
• Knowledge of Microsoft Windows and Microsoft 365 Office Suite.
• Must be a team player with strong communication & customer service skills, with the ability to stay on task when working independently.
• Must be able to organize and manage multiple tasks in a fast‑paced environment.
• Knowledge and/or practical experience of the following technologies is preferred: Networking, Active Directory, Microsoft 365, Mobile Device Management, Cloud Storage, Remote Software, Conference Room AV, Cisco VOIP, and Video Conferencing software.
• Knowledge of an enterprise ticketing system is preferred.
• Demonstrated ability to use discretion and sensitivity when handling confidential information.Must be a self‑starter, proactive, and able to interface with end users, prioritize issues, and manage user expectations.
• Knowledge of documenting processes and procedures.
• Ability to adapt to changing requirements with a positive attitude.
• Ability to interact effectively and professionally with all levels of employees, both management and staff, vendors, clients, and others.
• Knowledge of iOS devices is a plus.

WHAT YOU BRING TO US:

• An associate degree in information technology, computer/information science, or equivalent years of experience is preferred but not required.
• Minimum of 1+ years of IT experience required.

TRAVEL:

Up to 10% (mostly regional jobsites)

WORKING CONDITIONS:

General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning Noise level is usually low to medium; it can be loud on the jobsite. We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. Occasional lifting of up to 30 lbs.

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.

YOU Matter – Our Benefits

• ESOP – Employee Stock Ownership
• 401 K
• Annual bonus program based upon performance, profitability, and achievement
• 17 PTO days per year plus 10 paid holidays
• Medical, Dental, Vision Insurance
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre‑tax Flexible Spending Plans (Health and Dependent Care)
• Charitable Giving Match with our Rosendin Foundation

Our success is rooted in our people. We all come together around long‑term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career. Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.

Established in 1919, Rosendin prides itself in building quality electrical and communications installations, and bringing value to our clients. We take great pride in building-up the people within our company and the communities where we work and live. We foster a culture of diversity, inclusion, and shared ownership, as the largest employee‑owned company in our industry. Our customers lead some of the most complex construction projects in the nation and continually come to us for our expert knowledge, scalability, quality, and innovation. Most importantly, our customers turn to us for partnership – because they deserve a team as committed, connected and engaged as they are. Your success is our success.