Junior IT Operations & Monitoring Specialist

Kyndryl Inc.; United States; Hybrid; USD 50,000 - 70,000; Full time

Job summary

Kyndryl Inc. is seeking a Unified Systems Operator to start a career in IT operations and infrastructure, monitoring systems and applications, identifying incidents, and supporting day-to-day IT environments.

You will work with Windows and Linux, learn to respond to alerts, troubleshoot, and escalate when needed, developing technical skills through hands-on experience in a collaborative team. This role offers a hybrid-friendly environment and opportunities to grow in infrastructure, cloud,

Qualifications

• Basic understanding of Windows and/or Linux operating systems.
• Basic knowledge of system and application monitoring.
• Basic understanding of incident management and escalation processes.
• Basic troubleshooting and problem-solving skills.
• Ability to follow operational procedures and technical instructions.

Responsibilities

• Monitor systems, applications and infrastructure to help ensure availability and performance.
• Review and validate system alerts and events.
• Support the identification, registration and management of incidents.
• Perform basic troubleshooting following established procedures and technical documentation.
• Escalate incidents and abnormal situations to the appropriate technical teams when required.
• Prepare clear incident handovers to ensure continuity between shifts.
• Support routine operational and preventive maintenance activities.
• Work with Windows and Linux environments, developing your technical knowledge through daily practice.
• Follow operational procedures, service standards and security guidelines.
• Keep incidents, activities and technical documentation up to date.
• Collaborate with infrastructure, application and other technical teams.
• Participate in team activities and knowledge-sharing sessions.
• Build your technical knowledge and progressively take on more complex operational tasks.
• Contribute to continuous improvement and automation initiatives.

Skills

Windows & Linux

Monitoring basics

Incident management

Troubleshooting

Operational procedures

Communication & teamwork

Education

ASIR / DAM / DAW or equivalent

Tools

ServiceNow

Job description

Kyndryl Inc. is seeking a Unified Systems Operator to start a career in IT operations and infrastructure, monitoring systems and applications, identifying incidents, and supporting day-to-day IT environments.

You will work with Windows and Linux, learn to respond to alerts, troubleshoot, and escalate when needed, developing technical skills through hands-on experience in a collaborative team. This role offers a hybrid-friendly environment and opportunities to grow in infrastructure, cloud,