Network Support Specialist – Enterprise & Security Focus

Kyndryl Inc.; Frisco (TX); On-site; USD 55,000 - 99,000; Full time

Benefits offered by this job

Comprehensive benefits

Discretionary annual bonus

Job summary

Kyndryl Inc. is seeking a Network Support Specialist to help ensure availability, performance, and security of enterprise networks. You will monitor, troubleshoot, and support multi-vendor environments, collaborating with engineers and customers to resolve issues and implement changes.

The role emphasizes incident analysis, change management, and documenting procedures, with a focus on reducing incidents and improving service quality across locations.

Qualifications

• Foundational experience supporting enterprise network environments with routing and switching technologies.
• Working knowledge of network protocols, addressing, traffic flow, and connectivity principles.
• Ability to monitor and manage network availability, performance, and capacity.
• Experience troubleshooting network performance, connectivity, and configuration issues.
• Familiarity with WAN technologies, VPNs, and secure network connectivity.
• Understanding of network security concepts, risks, and vulnerabilities.
• Ability to install, configure, and support network devices and infrastructure components.
• Foundational experience handling network incidents, service requests, and operational support activities.
• Strong analytical and problem-solving skills with the ability to isolate and diagnose issues.
• Experience documenting configurations, procedures, and troubleshooting activities.
• Strong communication and customer support skills.
• CCNP certification or equivalent networking knowledge.
• Familiarity with ITIL processes and operational best practices.

Responsibilities

• Monitor and manage network performance, availability, and operational health.
• Troubleshoot network connectivity, performance, routing, switching, and configuration issues.
• Support the installation, configuration, and maintenance of network hardware and software.
• Execute routine network changes and participate in change management and review processes.
• Maintain and support secure network connectivity, including VPN and WAN technologies.
• Investigate network incidents, perform root-cause analysis, and implement corrective actions.
• Gather diagnostic information and escape complex issues to senior engineering teams when needed.
• Support network-security policies and help identify and address security risks and vulnerabilities.
• Document network configurations, troubleshooting activities, operating procedures, and recurring issues.
• Provide technical support and communicate status, impact, and resolution updates to customers and stakeholders.
• Identify opportunities to improve network operations, reduce repeat incidents, and enhance service quality.

Skills

Foundational routing & switching

Network protocols & addressing

Network availability & performance

Troubleshooting connectivity & config

WAN, VPN security

Network security concepts

Install & support devices

Incident handling & service requests

Documentation & procedures

Strong communication & customer focus

CCNP or equivalent knowledge

ITIL familiarity

Job description

Kyndryl Inc. is seeking a Network Support Specialist to help ensure availability, performance, and security of enterprise networks. You will monitor, troubleshoot, and support multi-vendor environments, collaborating with engineers and customers to resolve issues and implement changes.

The role emphasizes incident analysis, change management, and documenting procedures, with a focus on reducing incidents and improving service quality across locations.