Junior Incident Response Lead

ASM Research, An Accenture Federal Services Company; City of Albany (NY); On-site; USD 62,000 - 106,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an Incident Manager to lead end-to-end handling of IT incidents in a highly regulated federal environment. You will coordinate cross‑functional teams, prioritize based on impact, and ensure rapid restoration of mission‑critical services.

The role emphasizes ITIL practices, ServiceNow administration, incident trend analysis, and post‑incident reviews to drive continual improvement.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant work experience.

Responsibilities

• Lead coordination of incident response across infrastructure, application, security, and service desk teams using structured incident management workflows and ITIL‑aligned practices.

Skills

Incident management

ITIL knowledge

Analytical skills

Communication

Problem-solving

Cross-functional collaboration

Security clearance

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company, is seeking an Incident Manager to lead end-to-end handling of IT incidents in a highly regulated federal environment. You will coordinate cross‑functional teams, prioritize based on impact, and ensure rapid restoration of mission‑critical services.

The role emphasizes ITIL practices, ServiceNow administration, incident trend analysis, and post‑incident reviews to drive continual improvement.